CDI - Global Lead Support SAP (M/F/X) (NEUILLY SUR SEINE, FR)

Sephora
Sur, Kolkata, São Paulo, France
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 8+ yearsEducation: mastersSkills: ["Stakeholder management","Structured thinking","Interpersonal communication","Autonomous decision-making","Continuous improvement"]

Manage SAP Application Maintenance Services (AMS) in a global context within Enterprise Solutions, ensuring operational conditions and high-quality service to users. You will lead support and maintenance for SAP ECC6 and S/4HANA, coordinate priorities and performance through KPIs/SLAs, handle critical issues with business and IT stakeholders, and structure run-phase knowledge transfers, preventive actions, and continuous improvement initiatives.

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FursaFursa
Sephora
Sephora
2 months ago

CDI - Global Lead Support SAP (M/F/X) (NEUILLY SUR SEINE, FR)

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Last checked: 11 hours agoStatus: Live

Job Summary

Manage SAP Application Maintenance Services (AMS) in a global context within Enterprise Solutions, ensuring operational conditions and high-quality service to users. You will lead support and maintenance for SAP ECC6 and S/4HANA, coordinate priorities and performance through KPIs/SLAs, handle critical issues with business and IT stakeholders, and structure run-phase knowledge transfers, preventive actions, and continuous improvement initiatives.
Location: Sur, Kolkata, São Paulo, France
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Manage SAP AMS activity globally to maintain operational conditions and service quality for users.
  • •Lead support and maintenance for SAP ECC6 and SAP S/4HANA with external service providers across multiple sites.
  • •Manage priorities, make trade-offs, and monitor performance via regular forums including KPIs/SLAs.
  • •Coordinate sensitive or critical issues and ensure seamless communication with business stakeholders and IT teams.
  • •Integrate projects into the run phase through knowledge transfers, documentation, preventive actions, and continuous improvement.

Pay and Benefits

Perks:Health InsurancePaid LeaveEmployee Discount

Key Requirements

  • •Master’s degree or equivalent (engineering school, business school, or university).
  • •At least 8 years of SAP experience, including at least 3 years in application maintenance management.
  • •Solid expertise in SAP MM/SD modules and a good understanding of Finance (FI/CO) processes (desirable).
  • •Proven experience managing service providers, ideally in an offshore environment.
  • •Ability to operate both in global management and daily operational matters.
Experience:8+ years
Education:Master's
Skills:Stakeholder managementStructured thinkingInterpersonal communicationAutonomous decision-makingContinuous improvement
Languages:English
Tech Stack:SAPSAP ECC6SAP S/4HANASAP MMSAP SDFI/COAMSKPIsSLAs

Company Brief

Sephora
Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 1969
WebsiteLinkedIn