Cortex

2 days ago

Senior Customer Success Manager (PST)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Own post-sale customer success for strategic enterprise accounts, driving onboarding, adoption, measurable value realization, renewals, and expansion. Serve as a technical advisor to help customers align Cortex to engineering excellence, operational efficiency, and platform modernization. Lead executive business reviews and negotiations, identify risks early, create action plans, and partner across Product, Engineering, and Sales to influence roadmap and scale the Customer Success motion.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own the customer journey post-sale, leading onboarding, adoption, success, and renewals across strategic enterprise accounts.
•Drive value realization by aligning Cortex to customers’ engineering excellence, operational efficiency, and platform modernization initiatives.
•Serve as a technical advisor by developing deep knowledge of the Cortex platform, SDLC best practices, cloud-native environments, and DevOps/Platform Engineering domains.
•Lead high-stakes executive conversations for business reviews, expansion discussions, and renewal negotiations tied to measurable impact.
•Identify risks and opportunities early and create structured action plans to improve customer health, mitigate churn, and accelerate growth.

Travel: High travel

Pay and Benefits

Salary: USD 145,000 - 170,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveLearning BudgetPerks StipendPet Insurance

Key Requirements

•5+ years in Customer Success, Solutions Engineering, or similar customer-facing roles in SaaS, with preference for developer tools, infrastructure, platform engineering, or cloud-native experience.
•Proven ability to manage large, complex enterprise accounts and drive adoption, value realization, renewals, and expansions.
•Fluency communicating with technical users (engineering managers, SREs, platform teams) and articulating strategic outcomes to executives (VP Eng, CTOs).
•Deep understanding of SDLC practices, DevOps, and cloud infrastructure (AWS, GCP, Azure) and internal platform models.
•Strong business acumen and communication skills, with an ownership mindset in fast-moving, high-accountability environments.

Experience:5+ yearsSaaSDeveloper toolsInfrastructurePlatform engineeringCloud-nativeDevOps

Skills:CommunicationConsultative consultingOwnershipExecutive communicationProblem-solving

Languages:English

Tech Stack:AWSGCPAzureDevOpsSDLCCloud infrastructureCloud-native

Company Brief

Cortex

Offers an AI-driven platform that analyzes and optimizes creative assets and marketing campaigns, automating creative production and delivering insights to improve engagement, performance, and return on ad spend for marketing teams.

Industry: SaaS

Website

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Cortex

2 days ago

Senior Customer Success Manager (PST)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own the customer journey post-sale, leading onboarding, adoption, success, and renewals across strategic enterprise accounts.
•Drive value realization by aligning Cortex to customers’ engineering excellence, operational efficiency, and platform modernization initiatives.
•Serve as a technical advisor by developing deep knowledge of the Cortex platform, SDLC best practices, cloud-native environments, and DevOps/Platform Engineering domains.
•Lead high-stakes executive conversations for business reviews, expansion discussions, and renewal negotiations tied to measurable impact.
•Identify risks and opportunities early and create structured action plans to improve customer health, mitigate churn, and accelerate growth.

Travel: High travel

Pay and Benefits

Salary: USD 145,000 - 170,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveLearning BudgetPerks StipendPet Insurance

Key Requirements

•5+ years in Customer Success, Solutions Engineering, or similar customer-facing roles in SaaS, with preference for developer tools, infrastructure, platform engineering, or cloud-native experience.
•Proven ability to manage large, complex enterprise accounts and drive adoption, value realization, renewals, and expansions.
•Fluency communicating with technical users (engineering managers, SREs, platform teams) and articulating strategic outcomes to executives (VP Eng, CTOs).
•Deep understanding of SDLC practices, DevOps, and cloud infrastructure (AWS, GCP, Azure) and internal platform models.
•Strong business acumen and communication skills, with an ownership mindset in fast-moving, high-accountability environments.

Experience:5+ yearsSaaSDeveloper toolsInfrastructurePlatform engineeringCloud-nativeDevOps

Skills:CommunicationConsultative consultingOwnershipExecutive communicationProblem-solving

Languages:English

Tech Stack:AWSGCPAzureDevOpsSDLCCloud infrastructureCloud-native

Company Brief

Cortex

Industry: SaaS

Website