Account Manager

SKELAR
Anywhere
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Customer focus","Problem-solving","Objection handling"]

Own relationships with a premium user base and guide customers end-to-end—from everyday requests to complex cases and retention moments when users consider leaving. Communicate directly via email, online chat, and calls, ensuring a high-quality experience. Use AI and automation to reduce routine work, while sharing insights with the product team to improve user experience. Work evenings with a 5/2 schedule (16:00–00:00).

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
SKELAR
SKELAR
5 days ago

Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Own relationships with a premium user base and guide customers end-to-end—from everyday requests to complex cases and retention moments when users consider leaving. Communicate directly via email, online chat, and calls, ensuring a high-quality experience. Use AI and automation to reduce routine work, while sharing insights with the product team to improve user experience. Work evenings with a 5/2 schedule (16:00–00:00).
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build long-term relationships with a personal base of premium users who know and contact you directly.
  • •Manage users end-to-end by resolving daily requests, handling complex cases, and supporting retention when users plan to leave.
  • •Run direct communication through email, online chats, and calls, ensuring the quality of your users’ experience.
  • •Use AI and automations to remove routine tasks so you can focus on communication and finding the best solutions.
  • •Act as the voice of the customer inside the team by spotting insights, sharing them with product, and improving user experience.

Pay and Benefits

Perks:Health Insurance

Key Requirements

  • •2+ years of customer-facing experience (support, account management, sales, or customer success), ideally with premium/VIP segments.
  • •Strong English (B2): written communication is the primary tool; spoken English is needed for calls.
  • •Ability to write personalized communications with clear calls to action and a “live” tone.
  • •Ability to explain complex topics in simple terms and handle objections while keeping conversations on track across calls and chats.
  • •Willingness to work evening shifts with a 5/2 schedule from 16:00–00:00.
Experience:2+ years
Skills:CommunicationCustomer focusProblem-solvingObjection handling
Languages:English
Tech Stack:AIAutomationEmailOnline chatZendesk

Company Brief

SKELAR
Skelar develops cloud-native software solutions and developer tools, focusing on bespoke SaaS products and technical consultancy to help organizations build and deploy scalable applications and integrations.
Industry: Developer Tools
Website