NTT

4 months ago

ITIL- Account Service Operations Senior Analyst

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Last checked: 23 hours agoStatus: Live

Job Summary

Own ITIL-based account service operations, handling more complex problems and occasional small projects with supervisor oversight. You’ll compile, analyze, and report service-level compliance and operational effectiveness metrics, resolving a range of client requests. Adapt communication for multiple internal and external audiences using solid written and verbal skills, while supporting assigned service delivery processes and associated projects in Noida.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Handle more complex problems and projects, using standard solutions for most issues.
•Compile, analyze, and report statistical data and trends for service level compliance and operational effectiveness.
•Provide resolution to a variety of client problems and/or requests.
•Adapt communication techniques for multiple internal and external audiences.
•Support assigned service delivery processes and associated projects; may manage small projects with oversight from a supervisor.

Travel: Medium travel

Key Requirements

•Typically requires 4-7 years of relevant experience.
•Undergraduate degree or an equivalent combination of education and work experience.
•Solid understanding of ITIL processes and principles.
•Solid written and verbal communication skills.
•Adapt to essential responsibilities, with or without reasonable accommodations.

Experience:4-7 years

Education:Bachelor's

Skills:CommunicationProblem-solvingAnalysisReportingClient support

Tech Stack:ITIL

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT