CKSA_Resident Engineer_Riyadh

Canon
Riyadh
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesEducation: high_schoolSkills: ["Fault-finding","Customer handling","Communication","Teamwork","Commercial insight"]

Provide cost-effective maintenance and optimize technical performance of Canon products on-site in the Riyadh region. Deliver first-line troubleshooting and root-cause analysis to achieve high first-time fix rates and reduce recalls. Report labor/parts investment using CAESAR coding, manage inventory and return-to-fit visits, and support remote upgrades of firmware and related applications. Train super-users, liaise with account managers, and identify commercial opportunities for sales and marketing.

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FursaFursa
Canon
Canon
4 days ago

CKSA_Resident Engineer_Riyadh

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Provide cost-effective maintenance and optimize technical performance of Canon products on-site in the Riyadh region. Deliver first-line troubleshooting and root-cause analysis to achieve high first-time fix rates and reduce recalls. Report labor/parts investment using CAESAR coding, manage inventory and return-to-fit visits, and support remote upgrades of firmware and related applications. Train super-users, liaise with account managers, and identify commercial opportunities for sales and marketing.
Location: Riyadh
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Provide first-line troubleshooting and identify root causes for most standalone and connected products in the portfolio.
  • •Maintain high first-time fix rates and minimize recalls using cost-effective labor and parts.
  • •Report labor and parts investment using CAESAR coding structure.
  • •Optimize stock inventory, rotation, and balance against return to fit (RTF) visits.
  • •Train super-users on Canon products and support customers using remote assistance tools, liaising with account managers on issues and opportunities.

Key Requirements

  • •University degree or diploma in electronics, mechanics, or software.
  • •Relevant experience in the service industry.
  • •Ability to understand and follow health and safety guidelines.
  • •Strong technical aptitude with excellent fault-finding skills.
  • •Good customer handling and communication skills to provide customer instruction.
Experience:Service industry
Education:High School in electronics, mechanics and software
Skills:Fault-findingCustomer handlingCommunicationTeamworkCommercial insight
Tech Stack:CAESARCanon European Service Admin CodingOnsite-InsightPrinter driversFirmwareRemote technical support tools

Company Brief

Canon
Global technology company manufacturing imaging and optical products including cameras, camcorders, printers, scanners, and medical and industrial equipment, serving consumers, businesses, and healthcare markets worldwide.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tokyo, Japan
Founded: 1937
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn