Customer Experience Customer Success Specialist I (Full Time) United States

Cisco
North Carolina
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)0Skills: ["Communication","Analytical thinking","Proactive mindset","Self-starting","Curiosity for AI innovation"]

Help customers onboard and get value from Cisco’s AI security portfolio, translating technical details into clear business outcomes. Champion the customer’s perspective internally, track shifts in the AI landscape, and share insights. Improve support processes by identifying gaps and proposing more efficient ways to help customers secure their AI infrastructure. Partner cross-functionally with Sales, Product, Engineering, Marketing, and Operations.

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Cisco
Cisco
1 day ago

Customer Experience Customer Success Specialist I (Full Time) United States

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Help customers onboard and get value from Cisco’s AI security portfolio, translating technical details into clear business outcomes. Champion the customer’s perspective internally, track shifts in the AI landscape, and share insights. Improve support processes by identifying gaps and proposing more efficient ways to help customers secure their AI infrastructure. Partner cross-functionally with Sales, Product, Engineering, Marketing, and Operations.
Location: North Carolina
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Guide customers through onboarding and help them get up and running with Cisco’s AI security portfolio.
  • •Translate technical details into business outcomes so customers understand how solutions protect their investments.
  • •Represent the customer’s perspective in internal meetings and help shape how services are built and delivered.
  • •Track changes in the AI landscape and share relevant insights with the team.
  • •Spot process gaps and help build more efficient ways to support customers.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid Parental

Key Requirements

  • •Bachelor’s degree with 0 years of work experience, or an educational/workforce program (e.g., Associate’s, Apprenticeship, Boot camp, Certification) with 1 year of work experience, or high school diploma (or equivalent) with 2 years of work experience.
  • •Hands-on familiarity with AI agents and Large Language Models (LLMs).
  • •Working understanding of cybersecurity principles.
  • •Ability to grasp networking concepts and use data to solve problems.
  • •Demonstrable ability to explain technical ideas clearly to both technical teams and business leaders.
Experience:0AI agentsLLMsCybersecurityNetworking
Skills:CommunicationAnalytical thinkingProactive mindsetSelf-startingCuriosity for AI innovation
Certifications:AWS Certified AI PractitionerCISSPSecurity+Network+CCNA AutomationCCNA SecurityCisco AITECH
Tech Stack:PythonRC++API integrationsModel Context Protocol (MCP)CI/CD pipelinesClaude CodeOpenClawHermes AgentOpenAI CodexCursorGitHub CopilotGitHub

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
Glassdoor
Glassdoor: 4.0
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