WFM and Headcount Manager
Multiplier
Pune
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 6+ yearsSkills: ["Stakeholder management","Communication","Continuous improvement","Operating in ambiguity"]Own end-to-end workforce planning for customer-facing support teams by forecasting demand across channels, translating volumes into capacity and headcount models, and optimizing scheduling across regions and shifts. Partner with Support Leadership, Finance, HR, Recruiting, Enablement, and QA to balance cost, service levels, and scalability. Build and maintain WFM dashboards, provide actionable insights, and standardize planning processes to improve automation and accuracy.
