Customer Service Consultant (London, GB, SW19 7NF)

Work in a branch-based, customer-facing role supporting Personal Banking and the Advance customer segment. Engage customers on branch entry, understand their needs, and use an EDRAS-based sales process to deliver product sales (excluding material risk products where regulation permits). Acquire new-to-bank customers, deepen relationships, provide service excellence, support multi-channel engagement, and help protect the bank through vigilance against fraud and adherence to regulations and policies.