Production Support Specialist - AIRS

Anduril
United States
Workplace: OnsiteFull timeUSD 30 - 37 hourlyFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Communication","Cross-functional coordination","Attention to detail","Customer management","Problem resolution"]

Own the end-to-end post-sale customer experience for AIRS repairs and upgrades, serving as the primary contact for RMA activities. Track RMA unit status and physical location in ERP/PLM systems, provide proactive customer updates, and coordinate across production, shipping/receiving, and supply chain to resolve issues and meet turnaround targets. Drive process improvements by identifying recurring delay causes and delivering detailed repair reports and repair/invoicing coordination.

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FursaFursa
Anduril
Anduril
1 day ago

Production Support Specialist - AIRS

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Own the end-to-end post-sale customer experience for AIRS repairs and upgrades, serving as the primary contact for RMA activities. Track RMA unit status and physical location in ERP/PLM systems, provide proactive customer updates, and coordinate across production, shipping/receiving, and supply chain to resolve issues and meet turnaround targets. Drive process improvements by identifying recurring delay causes and delivering detailed repair reports and repair/invoicing coordination.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary customer contact and single point of accountability for post-sale RMA activities and customer relationships.
  • •Track RMA status and physical location in ERP/PLM systems to ensure data accuracy.
  • •Provide proactive, transparent customer status updates throughout production, shipping, and returns.
  • •Coordinate with operations, TPMs, and production to resolve priority conflicts and align customer messaging.
  • •Oversee shipping/receiving and ATP testing, identify delay drivers, recommend process improvements, and issue repair reports with corrective actions.

Pay and Benefits

Salary: USD 30 - 37 hourly

Key Requirements

  • •3+ years of experience in production coordination, customer success/account management, or program coordination in a manufacturing, hardware, defense, or aerospace environment.
  • •Proven ability to manage and improve on-time delivery, RMA/returns, or service-level commitments.
  • •Comfort navigating ERP and PLM/production-tracking systems (Oracle, Odoo, Teamcenter, Forge, or equivalents) to track physical units.
  • •Strong customer-facing commercial experience delivering clear, early updates.
  • •Exceptional communication and cross-functional coordination across working-level engineering, finance, executives, and operational teams.
Experience:3+ yearsManufacturingHardwareDefenseAerospace
Skills:CommunicationCross-functional coordinationAttention to detailCustomer managementProblem resolution
Tech Stack:ERPPLMOracleOdooTeamcenterForge

Eligibility

Security Clearance:U.S. Secret

Company Brief

Anduril
Designs and builds advanced defense systems combining autonomous aircraft, sensors, and AI-driven software for military and national security applications, focused on modernizing battlefield capabilities and distributed sensing.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Costa Mesa, United States
Founded: 2017
WebsiteLinkedIn