Account Executive - Agentforce Service

Salesforce
London
Workplace: HybridFull timeFunction: SalesSkills: ["Communication","Interpersonal skills","Presentation skills","Resourcefulness"]

Drive growth for Agentforce Service by selling Salesforce’s agentic service platform spanning Contact Centre, ITSM, and HR Service. Build account plans to retain and grow ACV through upsell and cross-sell, conduct discovery to understand customers’ processes and objectives, and craft value propositions aligned to Agentforce and Service Cloud capabilities. Communicate effectively across written, verbal, and presentation formats, leveraging tools and internal resources while aligning account teams and partner ecosystems.

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FursaFursa
Salesforce
Salesforce
1 month ago

Account Executive - Agentforce Service

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Drive growth for Agentforce Service by selling Salesforce’s agentic service platform spanning Contact Centre, ITSM, and HR Service. Build account plans to retain and grow ACV through upsell and cross-sell, conduct discovery to understand customers’ processes and objectives, and craft value propositions aligned to Agentforce and Service Cloud capabilities. Communicate effectively across written, verbal, and presentation formats, leveraging tools and internal resources while aligning account teams and partner ecosystems.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Drive growth for Agentforce Service, covering the full platform across Contact Centre, ITSM, and HR Service.
  • •Manage quota-carrying direct sales by retaining and expanding existing customer accounts.
  • •Conduct research and discovery to understand customers’ current processes and business objectives.
  • •Develop solutions by connecting customer needs to Agentforce and Service Cloud capabilities and crafting value propositions.
  • •Align and engage account teams and partner ecosystems to progress deals and support long-term customer success.

Key Requirements

  • •Demonstrated success in quota-carrying, technology solution-based direct sales.
  • •Experience working with Contact Centre, Field Service, ITSM, HR Service, or Service Engagement software.
  • •Ability to build and execute account plans to retain and grow ACV, focused on upsell and cross-sell opportunities.
  • •Skill in discovery—uncovering customers’ processes, business objectives, and strategic goals through use cases and value hypotheses.
  • •Ability to identify and present value propositions addressing customer needs, demonstrating understanding of Agentforce and Service Cloud technology stack capabilities.
Skills:CommunicationInterpersonal skillsPresentation skillsResourcefulness
Tech Stack:SalesforceAgentforceAgentforce ServiceService CloudContact CentreField ServiceITSMHR ServiceSlackGoogle SlidesZoom

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor