Strategic Solutions Engineer, East

Cresta
United States
Workplace: RemoteFull time180,000 - 205,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 7+ yearsSkills: ["Communication","Presentation","Stakeholder management","Problem-solving","Consultative selling"]

Strategic Solutions Engineer role at Cresta combines business consulting and technical expertise to guide enterprise customers through discovery, design, and validation of AI-powered contact center solutions. You’ll translate customer goals into scalable configurations, lead technical discovery sessions, and deliver ROI-focused demonstrations leveraging LLMs, SLMs, and real-time AI capabilities to drive successful sales cycles and customer outcomes.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Cresta
Cresta
9 months ago

Strategic Solutions Engineer, East

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 minutes agoStatus: Live

Job Summary

Strategic Solutions Engineer role at Cresta combines business consulting and technical expertise to guide enterprise customers through discovery, design, and validation of AI-powered contact center solutions. You’ll translate customer goals into scalable configurations, lead technical discovery sessions, and deliver ROI-focused demonstrations leveraging LLMs, SLMs, and real-time AI capabilities to drive successful sales cycles and customer outcomes.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Act as a consultative partner to customers—uncovering business objectives, technical environments, and operational challenges to map them to AI-driven solutions.
  • •Act as a consultative advisor to prospective customers, uncovering operational workflows and strategic goals to design solutions leveraging Cresta’s real-time AI capabilities, including virtual agents, agent assist, and conversation intelligence.
  • •Lead technical discovery sessions to understand customer systems, including contact center infrastructure, telephony and IVR architecture, and CRM/workforce management platforms.
  • •Qualify and translate customer requirements into robust, scalable Cresta configurations, ensuring tight alignment with business value and technical feasibility.
  • •Design and deliver compelling, tailored product demonstrations that highlight how Cresta’s AI-powered virtual agents, real-time coaching, and analytics can deliver measurable business outcomes.

Pay and Benefits

Salary: 180,000 - 205,000 annually
Perks:Health InsuranceVisionRemote WorkParental LeaveRetirement SavingsMeal ProgramWellness Stipend

Key Requirements

  • •7+ years of experience in customer-facing roles, including 1–3 years in pre-sales, solutions engineering, or consulting within the enterprise software or contact center industry.
  • •Deep knowledge of contact center solutions, including telephony architecture (SIP, SBCs, ACDs, IVRs) and CCaaS platforms (e.g., Genesys, NICE, Five9, Amazon Connect).
  • •Strong understanding of AI/ML technologies, especially large language models (LLMs), small language models (SLMs), and how they are applied in conversational AI and agent augmentation.
  • •Experience with real-time systems, CRM tools (e.g., Salesforce), analytics platforms, and SaaS solution architecture.
  • •Ability to design and communicate complex solutions clearly to both technical and business audiences.
Experience:7+ yearsEnterprise softwareContact centerAISaaS
Skills:CommunicationPresentationStakeholder managementProblem-solvingConsultative selling
Languages:English
Tech Stack:LLMsSLMsNLPReal-time AISalesforceCRMSIPSBCsIVRsGenesysNICEFive9Amazon Connect

Company Brief

Cresta
Builds AI-driven real-time coaching and assistance for customer-facing teams, using conversational intelligence to improve agent performance, automate workflows, and boost customer outcomes across contact centers and sales operations.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
Founded: 2017
WebsiteLinkedIn