Senior Manager, Field Quality

Whoop
Boston
Workplace: OnsiteFull timeUSD 200,000 - 245,000 annuallyFunction: Quality & Regulatory (Non-Software)Experience: 10+ yearsEducation: bachelorsSkills: ["Cross-functional leadership","Structured problem-solving","Analytical thinking","Stakeholder management","Data-driven decision-making"]

Lead field quality across the Hardware and Accessories & Apparel portfolio, owning Failure Analysis, Early Field Failure Analysis (EFFA), and the Quality Lab. Translate quality strategy into scalable programs and KPIs that connect field returns, member feedback, reliability, manufacturing, and supplier data to identify emerging risks and drive root cause, corrective actions, and verified improvements. Build a high-performing team and create closed-loop mechanisms that influence product and process decisions.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Whoop
Whoop
3 days ago

Senior Manager, Field Quality

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead field quality across the Hardware and Accessories & Apparel portfolio, owning Failure Analysis, Early Field Failure Analysis (EFFA), and the Quality Lab. Translate quality strategy into scalable programs and KPIs that connect field returns, member feedback, reliability, manufacturing, and supplier data to identify emerging risks and drive root cause, corrective actions, and verified improvements. Build a high-performing team and create closed-loop mechanisms that influence product and process decisions.
Location: Boston
Workplace: Onsite
Employment Type: Full time
Job Function: Quality & Regulatory (Non-Software)
Seniority: Manager level

Key Responsibilities

  • •Lead field quality strategy and execution across Hardware and Accessories & Apparel, defining KPIs, operating mechanisms, and cross-functional programs to improve field quality.
  • •Own the Failure Analysis function, EFFA program, and Quality Lab—building scalable processes to rapidly characterize failures and translate findings into actionable improvements.
  • •Create a closed-loop quality system connecting field insights to product development and manufacturing to surface systemic issues and influence upstream decisions.
  • •Lead cross-functional resolution of complex, high-impact quality issues by driving containment, root cause analysis, corrective/preventive actions, and verification of effectiveness.
  • •Build, lead, and develop a high-performing Field Quality and Failure Analysis team, setting priorities and scalable systems for autonomy and accountability.

Pay and Benefits

Salary: USD 200,000 - 245,000 annually
Equity and Bonus:Equity

Key Requirements

  • •10+ years of experience in field quality, quality engineering, failure analysis, reliability, manufacturing quality, or a related discipline in complex consumer products or wearable/apparel contexts.
  • •Experience leading teams and complex quality programs across multiple products or product categories, translating objectives into clear priorities and measurable outcomes.
  • •Deep expertise in structured problem-solving and failure analysis methods (e.g., 5 Why, 8D, FMEA, DOE, Pareto analysis, CAPA).
  • •Experience building or leading failure analysis capabilities and laboratories using analytical techniques to determine root cause.
  • •Bachelor’s degree in a technical field (Mechanical, Electrical, Manufacturing, Quality Engineering, Materials Science) or equivalent relevant experience.
Experience:10+ yearsConsumer electronicsWearable technologyApparel/accessoriesMedical devicesComplex consumer productsReliability engineering
Education:Bachelor's in Mechanical Engineering, Electrical Engineering, Manufacturing Engineering, Quality Engineering, Materials Science, or related technical discipline
Skills:Cross-functional leadershipStructured problem-solvingAnalytical thinkingStakeholder managementData-driven decision-making
Tech Stack:Root cause analysis5 Why8DFMEADOEPareto analysisCAPAAI tools

Company Brief

Whoop
Whoop designs and sells a subscription-based wearable fitness tracker and analytics platform that monitors recovery, strain, and sleep to optimize athletic performance and daily health for consumers and professional athletes.
Industry: Wearables
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Boston, United States
Founded: 2012
WebsiteLinkedIn