Implementation Consultant

Gomotive
Mexico City
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Project management","Customer-centric mindset","Risk management","Documentation"]

Own end-to-end onboarding for lower-segment accounts, delivering rapid, repeatable remote implementations that drive time-to-value and product adoption. Lead discovery, configuration, training, and go-live confirmation; provide Spanish-language enablement; and configure standard integrations and features using repeatable playbooks. Manage timelines, risks, and dependencies, track implementation KPIs, document handoff artifacts, and partner with Support, Sales, and Customer Success to improve activation, adoption, and CSAT.

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FursaFursa
Gomotive
Gomotive
2 days ago

Implementation Consultant

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own end-to-end onboarding for lower-segment accounts, delivering rapid, repeatable remote implementations that drive time-to-value and product adoption. Lead discovery, configuration, training, and go-live confirmation; provide Spanish-language enablement; and configure standard integrations and features using repeatable playbooks. Manage timelines, risks, and dependencies, track implementation KPIs, document handoff artifacts, and partner with Support, Sales, and Customer Success to improve activation, adoption, and CSAT.
Location: Mexico City
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own a structured onboarding journey for lower-segment accounts, including discovery, configuration, training, and go-live confirmation.
  • •Deliver Spanish-language enablement via live sessions and recorded modules on product setup, workflows, and troubleshooting.
  • •Configure standard integrations and features using repeatable playbooks (e.g., user roles, device provisioning, alerting, reporting templates).
  • •Proactively manage timelines, risks, and dependencies; escalate blockers and drive resolution paths.
  • •Track and report implementation KPIs and document project artifacts for handoff; collaborate with Sales and Customer Success for smooth post go-live transitions.

Key Requirements

  • •2–4+ years in implementation, onboarding, or customer-facing delivery roles, preferably for SMB or high-volume segments.
  • •Experience executing standardized remote implementations with clear timelines and measurable outcomes.
  • •Strong project management skills including planning, prioritization, stakeholder communication, and risk management.
  • •Technical aptitude to guide configuration, troubleshoot common issues, and translate customer needs into product solutions.
  • •Strong communication skills with required English proficiency and a customer-centric mindset for training and adoption.
Skills:CommunicationProject managementCustomer-centric mindsetRisk managementDocumentation
Languages:EnglishSpanish
Tech Stack:CRMTicketingDocumentation tools

Company Brief

Gomotive
Provides a cloud-based fleet safety and compliance platform with digital driver logs, vehicle inspection checklists, workflows, and reporting tools to help transportation and delivery fleets improve safety and meet regulatory requirements.
Industry: Supply Chain Technology
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