Customer Success & Account Manager — AI Agents

Wing Assistant
Cebu
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Customer focus","Proactive problem-solving","Ownership","Follow-through"]

Own a book of AI-agent customer accounts end to end: onboarding, adoption, open-item follow-ups, and renewals/expansion. You’ll monitor customer health, troubleshoot issues by reproducing and validating fixes, and coordinate engineering handoffs when needed. Configure AI agents (prompts, call flows, escalation rules, knowledge, notifications, SMS, and scheduling) and ensure solutions work by testing before communicating outcomes. Build retention by intervening early on churn risk.

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FursaFursa
Wing Assistant
Wing Assistant
2 days ago

Customer Success & Account Manager — AI Agents

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own a book of AI-agent customer accounts end to end: onboarding, adoption, open-item follow-ups, and renewals/expansion. You’ll monitor customer health, troubleshoot issues by reproducing and validating fixes, and coordinate engineering handoffs when needed. Configure AI agents (prompts, call flows, escalation rules, knowledge, notifications, SMS, and scheduling) and ensure solutions work by testing before communicating outcomes. Build retention by intervening early on churn risk.
Location: Cebu
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own a book of customers: track account status, open items, implementation blockers, renewals, and commercial conversations.
  • •Follow up relentlessly on customer questions, escalations, promised callbacks, and renewal/expansion progress.
  • •Configure and test AI agent experiences end to end, including prompts, call flows, escalation rules, knowledge, notifications, SMS, and scheduling.
  • •Troubleshoot issues before escalation by reproducing problems, inspecting configuration, and validating fixes through testing.
  • •Protect revenue by identifying churn risk early, running retention conversations, and coordinating engineering handoffs with clear context.

Pay and Benefits

Perks:Remote Work

Key Requirements

  • •2+ years in a customer-facing B2B software role.
  • •Experience owning customer relationships or accounts directly.
  • •Strong spoken English and confidence running customer calls independently.
  • •Experience configuring software directly (not just filing tickets).
  • •Technical fluency to learn unfamiliar software, understand integrations, and troubleshoot configuration problems.
Experience:2+ yearsB2B softwareSaaS implementationAI agentsHealthcareEarly-stage startups
Skills:CommunicationCustomer focusProactive problem-solvingOwnershipFollow-through
Languages:English
Tech Stack:AI agentsPromptsCall flowsTransfer and escalation rulesKnowledgeNotificationsSMSSchedulingAPIsWebhooksOAuthIntegrationsTelephonyVoIPCall forwardingTwilioDialpadRingCentralCRMNo-code

Company Brief

Wing Assistant
Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.
Industry: Recruitment Agencies
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