Texas Instruments

7 months ago

Customer Support Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for customers in TI’s Customer Support Center, turning inquiries into resolved outcomes. Triage and handle issues with cross-functional partners, using internal systems to document interactions and track support metrics. Apply data insights to troubleshoot customer problems and proactively resolve discrepancies between TI and customers while helping improve operational processes and customer experience.

Location: Shanghai

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Turn customer challenges into resolved success stories.
•Collaborate with cross-functional teams to tackle complex customer issues.
•Respond to customer inquiries using internal systems and document customer interactions.
•Leverage data to address customer problems and maintain operational success metrics.
•Proactively resolve data discrepancies between TI and customers while improving customer experience and operational processes.

Key Requirements

•Bachelor's degree or above with 1 years of work experience in a call center or customer support environment.
•Proficient written expression in English; good oral expression preferred, with ability to communicate in Japanese or Korean.
•Natural communicator who can explain complex ideas simply.
•Strong attention to detail and pride in accurate work.
•Experience with Excel (filters, formulas, pivot tables) and familiarity with email, ticketing systems, and/or CRM platforms is preferred.

Experience:1+ years

Education:Associate's

Skills:CommunicationProblem-solvingAttention to detailIndependent workTeamwork

Languages:EnglishJapaneseKorean

Tech Stack:Microsoft ExcelFiltersFormulasPivot tablesEmailTicketing systemsCustomer relationship management (CRM)Internal systems

Company Brief

Texas Instruments

Designs and manufactures semiconductors and analog chips used in industrial, automotive, personal electronics, communications, and enterprise systems. It is one of the world’s largest semiconductor companies, with a broad portfolio of embedded processing and power products.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dallas, United States

Founded: 1930

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Texas Instruments

7 months ago

Customer Support Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Shanghai

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Turn customer challenges into resolved success stories.
•Collaborate with cross-functional teams to tackle complex customer issues.
•Respond to customer inquiries using internal systems and document customer interactions.
•Leverage data to address customer problems and maintain operational success metrics.
•Proactively resolve data discrepancies between TI and customers while improving customer experience and operational processes.

Key Requirements

•Bachelor's degree or above with 1 years of work experience in a call center or customer support environment.
•Proficient written expression in English; good oral expression preferred, with ability to communicate in Japanese or Korean.
•Natural communicator who can explain complex ideas simply.
•Strong attention to detail and pride in accurate work.
•Experience with Excel (filters, formulas, pivot tables) and familiarity with email, ticketing systems, and/or CRM platforms is preferred.

Experience:1+ years

Education:Associate's

Skills:CommunicationProblem-solvingAttention to detailIndependent workTeamwork

Languages:EnglishJapaneseKorean

Tech Stack:Microsoft ExcelFiltersFormulasPivot tablesEmailTicketing systemsCustomer relationship management (CRM)Internal systems

Company Brief

Texas Instruments

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dallas, United States

Founded: 1930

Website LinkedIn