Customer Support Representative

Texas Instruments
Shanghai
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: associatesSkills: ["Communication","Problem-solving","Attention to detail","Independent work","Teamwork"]

Serve as the primary point of contact for customers in TI’s Customer Support Center, turning inquiries into resolved outcomes. Triage and handle issues with cross-functional partners, using internal systems to document interactions and track support metrics. Apply data insights to troubleshoot customer problems and proactively resolve discrepancies between TI and customers while helping improve operational processes and customer experience.

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FursaFursa
Texas Instruments
Texas Instruments
8 months ago

Customer Support Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live
Reposted: similar role first listed 8 months ago

Job Summary

Serve as the primary point of contact for customers in TI’s Customer Support Center, turning inquiries into resolved outcomes. Triage and handle issues with cross-functional partners, using internal systems to document interactions and track support metrics. Apply data insights to troubleshoot customer problems and proactively resolve discrepancies between TI and customers while helping improve operational processes and customer experience.
Location: Shanghai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Turn customer challenges into resolved success stories.
  • •Collaborate with cross-functional teams to tackle complex customer issues.
  • •Respond to customer inquiries using internal systems and document customer interactions.
  • •Leverage data to address customer problems and maintain operational success metrics.
  • •Proactively resolve data discrepancies between TI and customers while improving customer experience and operational processes.

Key Requirements

  • •Bachelor's degree or above with 1 years of work experience in a call center or customer support environment.
  • •Proficient written expression in English; good oral expression preferred, with ability to communicate in Japanese or Korean.
  • •Natural communicator who can explain complex ideas simply.
  • •Strong attention to detail and pride in accurate work.
  • •Experience with Excel (filters, formulas, pivot tables) and familiarity with email, ticketing systems, and/or CRM platforms is preferred.
Experience:1+ years
Education:Associate's
Skills:CommunicationProblem-solvingAttention to detailIndependent workTeamwork
Languages:EnglishJapaneseKorean
Tech Stack:Microsoft ExcelFiltersFormulasPivot tablesEmailTicketing systemsCustomer relationship management (CRM)Internal systems

Company Brief

Texas Instruments
Designs and manufactures semiconductors and analog chips used in industrial, automotive, personal electronics, communications, and enterprise systems. It is one of the world’s largest semiconductor companies, with a broad portfolio of embedded processing and power products.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dallas, United States
Founded: 1930
WebsiteLinkedIn