IT Associate

Braze
New York
Workplace: OnsiteFull timeUSD 75,000 - 80,000 annuallyFunction: IT Support & HelpdeskExperience: 3-5 yearsSkills: ["Multitasking","Prioritization","Independent work","Attention to detail","Empathy","Communication","Written communication","Troubleshooting"]

Provide in-person and remote technical support to employees as part of the service desk, including troubleshooting Mac hardware/software and supporting account provisioning and de-provisioning via Okta and Google Workspace. Manage conference room AV equipment, support live events, and help with onboarding sessions. Maintain device management through Kandji and Google MDM, handle IT asset inventory and procurement, and support basic wired/wireless network connectivity while coordinating coverage for remote offices.

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FursaFursa
Braze
Braze
2 months ago

IT Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Provide in-person and remote technical support to employees as part of the service desk, including troubleshooting Mac hardware/software and supporting account provisioning and de-provisioning via Okta and Google Workspace. Manage conference room AV equipment, support live events, and help with onboarding sessions. Maintain device management through Kandji and Google MDM, handle IT asset inventory and procurement, and support basic wired/wireless network connectivity while coordinating coverage for remote offices.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide IT technical support to employees in-person and remotely, including troubleshooting Mac endpoint deployment.
  • •Support AV for conference rooms and live events.
  • •Support account provisioning and de-provisioning via Okta and Google Workspace and assist with onboarding sessions.
  • •Manage deployed computers and mobile devices via Kandji and Google MDM.
  • •Support IT asset procurement, inventory, and basic wired/wireless network troubleshooting.

Pay and Benefits

Salary: USD 75,000 - 80,000 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisabilityRetirementEquityPaid LeaveLearning BudgetParental LeaveFertility BenefitsVolunteer WeekMeal Allowance

Key Requirements

  • •3-5 years of providing technical support in an IT support environment.
  • •Ability to multitask, prioritize issues by severity, and work independently to completion.
  • •Strong troubleshooting and administration of Apple computers and mobile devices.
  • •Basic understanding of wired and wireless networks, including device configuration troubleshooting.
  • •Excellent communication and writing skills for supporting users via email, chat, and video conferencing.
Experience:3-5 years
Skills:MultitaskingPrioritizationIndependent workAttention to detailEmpathyCommunicationWritten communicationTroubleshooting
Languages:English
Tech Stack:MacOSIOSOktaGoogle WorkspaceKandjiGoogle MDMGoogle MeetZoom

Company Brief

Braze
Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2011
WebsiteLinkedIn