Customer Care Support I - Bilingual Required

Southside Bancshares
United States
Workplace: OnsiteFull timeUSD 16.75+ hourlyFunction: Design (Product/UX/UI/Visual)Experience: 1+ yearsEducation: high_schoolSkills: ["Attention to details","Telephone etiquette","Communication","Patience","Judgment"]

Deliver consistent, value-added customer service by phone, helping customers and employees with financial product questions, concerns, and complaints. Follow bank procedures to ensure call validity and accurate handling of transactions, using strong communication and attention to detail. Build loyalty through enthusiastic, courteous service, maintain positive relationships, type and enter data, and comply with laws and security/confidentiality requirements including BSA/anti-money laundering.

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Southside Bancshares
Southside Bancshares
16 hours ago

Customer Care Support I - Bilingual Required

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Deliver consistent, value-added customer service by phone, helping customers and employees with financial product questions, concerns, and complaints. Follow bank procedures to ensure call validity and accurate handling of transactions, using strong communication and attention to detail. Build loyalty through enthusiastic, courteous service, maintain positive relationships, type and enter data, and comply with laws and security/confidentiality requirements including BSA/anti-money laundering.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)
Seniority: Entry level

Key Responsibilities

  • •Provide customer support by telephone, educating and assisting customers with financial products, concerns, and complaints.
  • •Follow bank procedures and policies to ensure accuracy and validity of calls and transactions processed.
  • •Maintain customer confidence by communicating clearly and efficiently while handling multiple tasks.
  • •Type, enter, transcribe, and post data; gather, collate, classify, and report information as needed.
  • •Ensure confidentiality and security of sensitive information and comply with applicable laws and regulations, including BSA/anti-money laundering.

Pay and Benefits

Salary: USD 16.75 hourly
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •High school diploma or GED.
  • •One year of customer service experience.
  • •Proficient in typing, 10-key calculator, and data entry.
  • •Excellent oral and written communication skills.
  • •Bilingual in Spanish preferred (not required).
Experience:1+ yearsCustomer service
Education:High School
Skills:Attention to detailsTelephone etiquetteCommunicationPatienceJudgment
Languages:EnglishSpanish
Tech Stack:Electronic mailRecord-keepingDatabase activityWord processingSpreadsheetGraphics

Company Brief

Southside Bancshares
Bank holding company operating Southside Bank, offering commercial and retail banking services, treasury management, lending, wealth management, and related financial products across Texas and surrounding markets.
Industry: Banking
Company Size: Large (251 to 1,000 employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tyler, United States
Founded: 1960
Website