Customer Service Specialist

DP World
Turkey
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer-focused","Problem-solving","Communication","Planning","Teamwork"]

Manage customer requests and information needs in a timely manner, follow operational processes, and keep customers informed. Handle customer satisfaction actions and actively resolve customer complaints. Control records for ship and container services, support billing and invoicing workflows, and ensure customs documents are checked, tracked in systems, and properly archived. Coordinate container disposal processes and support continuous improvement of customer service processes while complying with HSE, quality, and information security standards.

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FursaFursa
DP World
DP World
2 days ago

Customer Service Specialist

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Manage customer requests and information needs in a timely manner, follow operational processes, and keep customers informed. Handle customer satisfaction actions and actively resolve customer complaints. Control records for ship and container services, support billing and invoicing workflows, and ensure customs documents are checked, tracked in systems, and properly archived. Coordinate container disposal processes and support continuous improvement of customer service processes while complying with HSE, quality, and information security standards.
Location: Turkey
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to customer requests and information needs on time, and follow operational processes to keep customers updated.
  • •Take actions to improve customer satisfaction and actively participate in resolving customer complaints.
  • •Verify service-related records for vessels and containers, calculate service charges, and run customer reconciliation and invoicing processes.
  • •Check customs documents for import/export containers, track related records through the system, and ensure documents are archived in line with regulations and company procedures.
  • •Manage processes such as summary declaration, arrival notification, and temporary storage in compliance with regulations; coordinate container complementary service requests and handle authorities’ information/document requests.

Key Requirements

  • •Preferably graduated in Logistics, Foreign Trade, Maritime, or a related field.
  • •At least 2 years of experience in customer service, logistics, port/terminal operations, or agency services.
  • •Preferably knowledgeable about import, export, and customs processes.
  • •Customer-focused approach with problem-solving mindset.
  • •Strong written and verbal communication, planning/organization/prioritization, and ability to work in a team and under a fast pace.
Skills:Customer-focusedProblem-solvingCommunicationPlanningTeamwork
Tech Stack:MS Office

Company Brief

DP World
Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.
Industry: Ports & Port Operators
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2005
Glassdoor
Glassdoor: 3.6
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