Provider Relations Account Manager

General Dynamics
United States
Workplace: RemoteFull timeUSD 107,744 - 125,350 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Relationship management","Communication","Interpersonal skills","Problem-solving","Escalation management"]

Serve as the primary operational liaison between the World Trade Center Health Program Third-Party Administrator and Clinical Centers of Excellence. Maintain executive-level provider relationships, act as the internal SME for CCE workflows and case management needs, and coordinate cross-functional execution across TPA teams. Lead business reviews, manage escalations, support implementation of operational improvements, and deliver CCE-focused insights, data, and tools while working fully remote with occasional travel for meetings.

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FursaFursa
General Dynamics
General Dynamics
1 day ago

Provider Relations Account Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Serve as the primary operational liaison between the World Trade Center Health Program Third-Party Administrator and Clinical Centers of Excellence. Maintain executive-level provider relationships, act as the internal SME for CCE workflows and case management needs, and coordinate cross-functional execution across TPA teams. Lead business reviews, manage escalations, support implementation of operational improvements, and deliver CCE-focused insights, data, and tools while working fully remote with occasional travel for meetings.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Serve as the central point of contact for WTCHP CCEs, ensuring clear communication, timely issue resolution, and program alignment.
  • •Develop and maintain executive-level relationships with CCE leadership to build transparency and long-term partnership success.
  • •Act as the internal SME for CCE-specific workflows, including case management models and member coordination processes.
  • •Coordinate internal execution of CCE needs across Benefits Administration, Member Services, Claims, Provider Network Management, and Operations leadership.
  • •Facilitate business reviews, support implementation of new operational initiatives and process improvements, and manage escalations through internal follow-through and closure.
Travel: Low travel

Pay and Benefits

Salary: USD 107,744 - 125,350 annually
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •Bachelor's degree and 5+ years of experience (work experience will be considered in lieu of degree).
  • •Functional knowledge of all eight Clinical Centers of Excellence, including their structures, workflows, and operational practices.
  • •Experience supporting or collaborating with federal healthcare programs, including familiarity with CDC program standards and compliance expectations.
  • •Proven ability to manage executive-level provider relationships within large academic medical centers or integrated health systems.
  • •Strong operational coordination skills and the ability to translate complex program needs into internal action plans; excellent communication and escalation management abilities.
Experience:5+ yearsFederal healthcare programsProvider network managementHealthcare operationsCase managementTPA operations
Education:Bachelor's
Skills:Relationship managementCommunicationInterpersonal skillsProblem-solvingEscalation management

Eligibility

Security Clearance:MBI (T2)

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn