Banking, Insurance and Customer Service Associate

Sutherland
Jamaica
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Empathy","Problem-solving","Active listening","Teamwork"]

Join a customer-focused team as a Loan Collections and Customer Service Advisor. You will handle calls to educate customers on account status, secure payments, and assist with contract obligations, while maintaining strong credit standing. The role emphasizes excellent communication, problem-solving, empathy, and the ability to meet production goals in a fast-paced, on-site environment.

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FursaFursa
Sutherland
Sutherland
2 months ago

Banking, Insurance and Customer Service Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Join a customer-focused team as a Loan Collections and Customer Service Advisor. You will handle calls to educate customers on account status, secure payments, and assist with contract obligations, while maintaining strong credit standing. The role emphasizes excellent communication, problem-solving, empathy, and the ability to meet production goals in a fast-paced, on-site environment.
Location: Jamaica
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle inbound or outbound calls with existing customers, educate on account status, and secure payments or payment arrangements.
  • •Provide excellent customer service to assist customers in meeting contract obligations.
  • •Contact or attempt contact with delinquent customers.
  • •Overcome objections to payments and help customers understand their accounts and responsibilities.
  • •Maintain positive relationships with the Loan Servicing team and meet production goals.

Pay and Benefits

Perks:Health InsurancePaid LeaveLife InsuranceDiscounts

Key Requirements

  • •Must be 18 years or older.
  • •Minimum of 3-4 CXC/GCE/City & Guilds subjects inclusive of English Language, or a U.S. high school diploma or GED.
  • •Must have a valid government issued ID, TRN and NIS card.
  • •Must have flexible availability to work any day and any assigned shift weekly (Weekends and Public Holidays).
  • •Must be able to train and/or work onsite.
Experience:BankingFinancial servicesCustomer service
Education:High School
Skills:CommunicationEmpathyProblem-solvingActive listeningTeamwork
Languages:English
Tech Stack:CRMMicrosoft ExcelOutlookWord

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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