Card Authorization & Portfolio Services Officer (Mongkok, Kowloon, HK)

HSBC
Hong Kong
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: certificationSkills: ["Communication","Interpersonal","Analytical","Attention to detail","Ownership"]

Join Hang Seng Bank’s Customer Contact Centre as a Card Authorization & Portfolio Services Officer. Deliver quality card authorization and portfolio services, monitor authorization systems, generate reports, and drive process improvements to minimize losses and enhance customer service, in a bilingual, shift-friendly banking environment.

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HSBC
HSBC
6 months ago

Card Authorization & Portfolio Services Officer (Mongkok, Kowloon, HK)

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Job Summary

Join Hang Seng Bank’s Customer Contact Centre as a Card Authorization & Portfolio Services Officer. Deliver quality card authorization and portfolio services, monitor authorization systems, generate reports, and drive process improvements to minimize losses and enhance customer service, in a bilingual, shift-friendly banking environment.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Provide quality authorization services to cardholders and merchants, handle the application for credit limit adjustment, card loan & installment, take appropriate and timely actions to minimize the Bank's loss
  • •Ensure the provision of efficient card loss reporting / emergency service to cardholders
  • •Ensure the provision of reliable authorization services by monitoring the authorization system network
  • •Ensure the performance of authorization hotline and credit services are above the service pledge
  • •Initiate the process improvement areas to enhance the operation efficiency

Key Requirements

  • •Diploma in a related discipline or other relevant professional qualifications
  • •Minimum 2 years’ experience in customer service experience, with exposure to unsecured leading products and call centre business preferred
  • •Strong attentiveness to details, with ability to work independently and under pressure
  • •Good communication, interpersonal and analytical skills
  • •Willing to work on flexi-hours or shift basis (7x24)
Experience:2+ years
Education:Certification / Diploma
Skills:CommunicationInterpersonalAnalyticalAttention to detailOwnership
Languages:EnglishChinesePutonghua

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn