Patient Services Outbound Representative

Serve as the initial point of contact for patients activating their ECG Solutions heart monitor. Conduct outbound calls to troubleshoot and provide technical assistance, manage daily/weekly call lists, and coordinate with clinics and account executives to address service delays or cancellations. Meet team KPIs while maintaining high-quality, empathetic communication in a fast-paced environment. Complete 6 weeks of in-person training, then a ramp-up with extended hours and rotation.