Progression Job Coach

Serco
Cardiff
Workplace: OnsiteFull timeGBP 30,000+Function: Communications, PR & CommunitySkills: ["Interpersonal skills","Communication","Trust-building","Organisation","Time management"]

Support participants on the Restart scheme by managing a caseload and guiding people through engagement to sustained employment. Deliver one-to-one coaching, needs assessments, and tailored action plans to address barriers to work. Provide practical employability support such as CV writing, job applications, interview preparation, and job search techniques, while building trust-based relationships. Work with employers and internal teams, maintain accurate records, and ensure compliance with customer service standards.

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FursaFursa
Serco
Serco
1 day ago

Progression Job Coach

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Support participants on the Restart scheme by managing a caseload and guiding people through engagement to sustained employment. Deliver one-to-one coaching, needs assessments, and tailored action plans to address barriers to work. Provide practical employability support such as CV writing, job applications, interview preparation, and job search techniques, while building trust-based relationships. Work with employers and internal teams, maintain accurate records, and ensure compliance with customer service standards.
Location: Cardiff
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Communications, PR & Community

Key Responsibilities

  • •Manage a caseload of participants and guide them through the full Restart journey to sustained employment.
  • •Deliver one-to-one coaching, needs assessments, and tailored action plans to address barriers to work.
  • •Provide practical employability support including CV writing, job applications, interview preparation, and job search techniques.
  • •Build trust-based relationships with participants, motivating and supporting them to achieve their goals.
  • •Work with employers and internal teams to match participants to suitable roles, maintain accurate records, and ensure compliance.

Pay and Benefits

Salary: GBP 30,000
Perks:HolidayPensionLearning BudgetWellness StipendVirtual GpRetailer DiscountsVolunteering DayEmployee Assistance

Key Requirements

  • •Experience in coaching, mentoring, or supporting individuals into employment or education.
  • •A genuine passion for helping people succeed and making a positive difference in communities.
  • •Strong interpersonal and communication skills to build trust and influence others.
  • •Experience working in a target-driven or performance-focused environment.
  • •Excellent organisation and time management skills, with confidence using IT systems and maintaining accurate records.
Skills:Interpersonal skillsCommunicationTrust-buildingOrganisationTime management
Languages:Welsh

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn