Salesforce

1 week ago

Senior Director, Adoption Programs

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Drive a global program to help customers transition from point of sale into Success Plan engagements. Design diagnostic strategy and telemetry thresholds to identify stalled accounts, build visibility and recovery funnels, and orchestrate targeted intervention playbooks using Customer Success and Professional Services resources. Lead upstream transformation by partnering across Product, Engineering, Security, and Partner teams, and establish governance, operating models, and feedback loops to prevent future stalls.

Location: Dallas

Workplace: Hybrid

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Sr. Director level

Key Responsibilities

•Design a global diagnostic strategy with business logic and telemetry thresholds to segment and uncover stalled implementations across single and multi-cloud environments.
•Proactively identify accounts that have not started, are stuck, or lack foundational product features using organizational telemetry and sandbox insights.
•Build pipeline visibility and recovery funnels with reporting views to track progress and health metrics along the recovery path.
•Create targeted recovery playbooks and deploy a strategic mix of Customer Success and Professional Services resources to unblock accounts.
•Lead upstream transformation and cross-functional governance by partnering with Product, Engineering, Alliances, and other stakeholders to redesign processes and prevent future stalls.

Pay and Benefits

Perks:Paid LeaveHealth InsuranceDentalVisionPaid ParentalLife InsuranceDisability Insurance401kEquity

Key Requirements

•15+ years managing large-scale, global cross-functional programs across enterprise SaaS product lines or clouds.
•Operate in strategic frameworks and define clear program ownership with enterprise-level KPIs while managing team capacity.
•Strong workflow and process architecture skills to integrate program frameworks into matrixed organizations.
•Executive-level communication and influence to build consensus, secure commitments from stakeholders, and translate complex operational data into business narratives.
•Comfort operating in ambiguity and navigating organizational friction; MBA preferred.

Experience:SaaSEnterprise softwareCross-functional programsCustomer successProfessional Services

Skills:Enterprise leadershipStrategic thinkingOperational clarityExecutive communicationStakeholder influence

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

1 week ago

Senior Director, Adoption Programs

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Dallas

Workplace: Hybrid

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Sr. Director level

Key Responsibilities

•Design a global diagnostic strategy with business logic and telemetry thresholds to segment and uncover stalled implementations across single and multi-cloud environments.
•Proactively identify accounts that have not started, are stuck, or lack foundational product features using organizational telemetry and sandbox insights.
•Build pipeline visibility and recovery funnels with reporting views to track progress and health metrics along the recovery path.
•Create targeted recovery playbooks and deploy a strategic mix of Customer Success and Professional Services resources to unblock accounts.
•Lead upstream transformation and cross-functional governance by partnering with Product, Engineering, Alliances, and other stakeholders to redesign processes and prevent future stalls.

Pay and Benefits

Perks:Paid LeaveHealth InsuranceDentalVisionPaid ParentalLife InsuranceDisability Insurance401kEquity

Key Requirements

•15+ years managing large-scale, global cross-functional programs across enterprise SaaS product lines or clouds.
•Operate in strategic frameworks and define clear program ownership with enterprise-level KPIs while managing team capacity.
•Strong workflow and process architecture skills to integrate program frameworks into matrixed organizations.
•Executive-level communication and influence to build consensus, secure commitments from stakeholders, and translate complex operational data into business narratives.
•Comfort operating in ambiguity and navigating organizational friction; MBA preferred.

Experience:SaaSEnterprise softwareCross-functional programsCustomer successProfessional Services

Skills:Enterprise leadershipStrategic thinkingOperational clarityExecutive communicationStakeholder influence

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor