Senior Client Service Advisor-2

Huntington Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Analytical problem-solving","Communication","Prioritization","Multitasking","Client advocacy"]

Serve as a key escalation point for complex client servicing issues, providing expert support during onboarding and ongoing account management. Analyze statements and fees, reprice accounts, and resolve billing and funding inquiries, including chargebacks and discrepancies. Deliver advanced technical guidance for POS terminals, payment gateways, and VAR integrations, while facilitating PCI compliance discussions. Partner with Sales, Operations, and third parties to support activation, retention, and revenue protection.

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Huntington Bancshares
Huntington Bancshares
6 days ago

Senior Client Service Advisor-2

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Serve as a key escalation point for complex client servicing issues, providing expert support during onboarding and ongoing account management. Analyze statements and fees, reprice accounts, and resolve billing and funding inquiries, including chargebacks and discrepancies. Deliver advanced technical guidance for POS terminals, payment gateways, and VAR integrations, while facilitating PCI compliance discussions. Partner with Sales, Operations, and third parties to support activation, retention, and revenue protection.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Resolve complex client issues by managing high-level escalations across multiple workflow channels
  • •Provide expert onboarding support for new relationships and ongoing servicing for existing accounts
  • •Deliver advanced technical support for POS terminals, payment gateways, and VAR integrations
  • •Analyze statements and fees, reprice accounts, handle billing and funding inquiries, and support PCI compliance discussions
  • •Partner with Sales, Operations, and third-party service providers to coordinate client servicing across touchpoints

Pay and Benefits

Perks:Health InsuranceWellness StipendLife InsuranceDisability InsuranceRetirement SavingsPaid LeavePaid Holidays

Key Requirements

  • •Bachelor’s degree
  • •Minimum 5 years’ experience in merchant services or a related industry
  • •Ability to analyze statements and fees, reprice accounts, and perform account maintenance
  • •Advanced expertise in back-office operations such as interchange qualification analysis and ACH reject resolution
  • •Thorough knowledge of PCI compliance and experience with third-party gateway/payment processing platforms
Experience:5+ yearsMerchant servicesPaymentsPCI compliance
Education:Bachelor's
Skills:Analytical problem-solvingCommunicationPrioritizationMultitaskingClient advocacy
Tech Stack:POS terminalsPayment gatewaysVAR integrationsPCISalesforceWordExcelCloverACHInterchange qualification analysisChargebacks

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn