Senior Program Manager, Consumer Device Safety Operations

OpenAI
San Francisco
Workplace: HybridFull timeUSD 252,000 - 335,000 annuallyFunction: Program & Project Management (PMO)Experience: 8+ yearsSkills: ["Strategic thinking","Operational judgment","Cross-functional communication","Analytical reasoning","Resilience"]

Build the safety and risk operating model for a new category of consumer devices as a senior individual contributor within the USRO team. Define incident handling, intake, severity criteria, decision rights, escalations, workflows, and quality controls, then drive launch readiness through early-life operations. Coordinate across product, engineering, privacy/legal, support, logistics, and vendors, using telemetry and case outcomes to identify patterns and improve systems at scale.

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FursaFursa
OpenAI
OpenAI
6 hours ago

Senior Program Manager, Consumer Device Safety Operations

āœ“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Build the safety and risk operating model for a new category of consumer devices as a senior individual contributor within the USRO team. Define incident handling, intake, severity criteria, decision rights, escalations, workflows, and quality controls, then drive launch readiness through early-life operations. Coordinate across product, engineering, privacy/legal, support, logistics, and vendors, using telemetry and case outcomes to identify patterns and improve systems at scale.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • ā€¢Lead strategic operational builds for device-safety priorities from problem statement to implemented operating model, including scope, owners, milestones, risks, success measures, and execution cadence.
  • ā€¢Define intake, severity criteria, decision rights, evidence requirements, escalation paths, response standards, closure criteria, and post-incident learning for high-risk cases.
  • ā€¢Translate product, engineering, legal, privacy, policy, support, and operational constraints into workflows, requirements, playbooks, and controls teams can execute.
  • ā€¢Build launch-readiness plans, training, quality controls, reporting, monitoring, and early-life response mechanisms.
  • ā€¢Coordinate cross-functionally to resolve dependencies and keep critical work moving, and drive critical escalations to closure with documented decisions and follow-through.

Pay and Benefits

Salary: USD 252,000 - 335,000 annually
Equity and Bonus:Equity

Key Requirements

  • ā€¢8+ years of experience in program management, strategy and operations, product operations, technical program management, trust and safety, risk operations, incident operations, support operations, implementation, or a related field.
  • ā€¢Technically and analytically fluent to reason about data flows, telemetry, logs, dashboards, access controls, case systems, automation, and failure modes.
  • ā€¢A track record taking complex, ambiguous, unstructured work from problem framing through launch and scaled operation.
  • ā€¢Ability to create clarity across many moving pieces while keeping key decisions, risks, and dependencies in view.
  • ā€¢Sound judgment in high-severity or sensitive situations, making practical risk-based decisions with incomplete information.
Experience:8+ yearsTrust and safetyRisk operationsIncident operationsSupport operations
Skills:Strategic thinkingOperational judgmentCross-functional communicationAnalytical reasoningResilience

Company Brief

OpenAI
Develops and deploys advanced generative AI models (including ChatGPT and DALLĀ·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 4.4
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