Senior Analyst, IT End-User Computing

Provide advanced end-user computing operations and administration, including incident/request/escalation resolution and ensuring SLA/KPI compliance. Administer enterprise endpoint management and device lifecycle processes, manage endpoint security baselines and compliance, and support Microsoft 365 workplace and collaboration tools. Apply ITIL-based service management practices, maintain technical documentation, and participate in audits and endpoint security/compliance activities while improving processes and supporting technology refresh and modernization projects.