Success Guide Manager

Salesforce
Tokyo
Workplace: HybridFull timeFunction: Design (Product/UX/UI/Visual)Experience: 13+ yearsSkills: ["Leadership","Communication","Problem-solving","Stakeholder management","Coaching"]

Lead and develop a high-performing Success Guide team to maximize customer outcomes with Salesforce products. Manage staffing, KPIs, and processes, partner with internal stakeholders, and drive career growth for team members while delivering high-value guidance that accelerates customer success and business expansion.

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FursaFursa
Salesforce
Salesforce
3 months ago

Success Guide Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Lead and develop a high-performing Success Guide team to maximize customer outcomes with Salesforce products. Manage staffing, KPIs, and processes, partner with internal stakeholders, and drive career growth for team members while delivering high-value guidance that accelerates customer success and business expansion.
Location: Tokyo
Workplace: Hybrid
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)
Seniority: Manager level

Key Responsibilities

  • •Assign and manage team workloads, track progress, and allocate support requests and tasks.
  • •Identify opportunities to improve KPI, processes, and efficiency; implement changes to methods, processes, and systems.
  • •Coordinate with internal Salesforce teams (e.g., Sales) to prioritize customer success activities.
  • •Maintain transparency by recruiting, developing, and evaluating team members and updating performance expectations.
  • •Conduct regular 1-on-1 meetings with team members to gather feedback, monitor progress, and guide career development.

Key Requirements

  • •13+ years of team management experience in customer success or operations/technical domains.
Experience:13+ yearsCustomer successSAASCRMAI
Skills:LeadershipCommunicationProblem-solvingStakeholder managementCoaching
Certifications:Salesforce certification
Languages:JapaneseEnglish
Tech Stack:SalesforceAIData analyticsCloud

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor