Salesforce

1 month ago

Success Guide Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Lead and develop a high-performing Success Guide team to maximize customer outcomes with Salesforce products. Manage staffing, KPIs, and processes, partner with internal stakeholders, and drive career growth for team members while delivering high-value guidance that accelerates customer success and business expansion.

Location: Tokyo

Workplace: Hybrid

Employment Type: Full time

Job Function: Design (Product/UX/UI/Visual)

Seniority: Manager level

Key Responsibilities

•Assign and manage team workloads, track progress, and allocate support requests and tasks.
•Identify opportunities to improve KPI, processes, and efficiency; implement changes to methods, processes, and systems.
•Coordinate with internal Salesforce teams (e.g., Sales) to prioritize customer success activities.
•Maintain transparency by recruiting, developing, and evaluating team members and updating performance expectations.
•Conduct regular 1-on-1 meetings with team members to gather feedback, monitor progress, and guide career development.

Key Requirements

•13+ years of team management experience in customer success or operations/technical domains.

Experience:13+ yearsCustomer successSAASCRMAI

Skills:LeadershipCommunicationProblem-solvingStakeholder managementCoaching

Certifications:Salesforce certification

Languages:JapaneseEnglish

Tech Stack:SalesforceAIData analyticsCloud

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

1 month ago

Success Guide Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Hybrid

Employment Type: Full time

Job Function: Design (Product/UX/UI/Visual)

Seniority: Manager level

Key Responsibilities

•Assign and manage team workloads, track progress, and allocate support requests and tasks.
•Identify opportunities to improve KPI, processes, and efficiency; implement changes to methods, processes, and systems.
•Coordinate with internal Salesforce teams (e.g., Sales) to prioritize customer success activities.
•Maintain transparency by recruiting, developing, and evaluating team members and updating performance expectations.
•Conduct regular 1-on-1 meetings with team members to gather feedback, monitor progress, and guide career development.

Key Requirements

•13+ years of team management experience in customer success or operations/technical domains.

Experience:13+ yearsCustomer successSAASCRMAI

Skills:LeadershipCommunicationProblem-solvingStakeholder managementCoaching

Certifications:Salesforce certification

Languages:JapaneseEnglish

Tech Stack:SalesforceAIData analyticsCloud

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor