Head of Client Services and Client Connectivity, Global Payment Solutions, CIB (SVP)

HSBC
Dhaka
Workplace: HybridFull timeFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Communication","Interpersonal skills","Relationship building","Analytical mindset","Project management","Time management","Planning","Organization"]

Lead the hybrid Client Services and Client Connectivity function for Global Payment Solutions within CIB, ensuring best-in-class service and maximum value from cash management implementations. Drive GPS strategy, processes, and procedures; manage team performance and high-visibility projects; and handle client escalations and complex query resolution. Streamline service activities, accelerate GPS mandate implementations, and communicate issues to clients and internal stakeholders while safeguarding the bank’s interests.

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FursaFursa
HSBC
HSBC
6 days ago

Head of Client Services and Client Connectivity, Global Payment Solutions, CIB (SVP)

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Job Summary

Lead the hybrid Client Services and Client Connectivity function for Global Payment Solutions within CIB, ensuring best-in-class service and maximum value from cash management implementations. Drive GPS strategy, processes, and procedures; manage team performance and high-visibility projects; and handle client escalations and complex query resolution. Streamline service activities, accelerate GPS mandate implementations, and communicate issues to clients and internal stakeholders while safeguarding the bank’s interests.
Location: Dhaka
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Sr. Director level

Key Responsibilities

  • •Ensure highest customer satisfaction and deliver best-in-class client service while maximizing return from domestic, regional, and global cash management implementations.
  • •Formulate GPS client service and client connectivity strategy, processes, and procedures.
  • •Engage with clients to resolve escalated issues and coordinate internal or client escalated projects.
  • •Oversee quality of query management, transactional interactions, complex query resolution, and client escalations; communicate issues to clients and internal stakeholders.
  • •Streamline client service processes and track faster implementation of GPS mandates.

Key Requirements

  • •Bachelor’s degree preferably in a business background from a public/private university.
  • •Proven track record in People Management capabilities.
  • •Strong knowledge of global cash management and clearing services, products, and techniques.
  • •Excellent communication and interpersonal skills to build relationships with internal and external stakeholders.
  • •As per BRPD circular no. 02 dated 16 Jan 2025, applicants from a bank or financial institution must pass the Banking Professional Exam (JAIBB & AIBB) to be appointed in a higher position at HSBC.
Experience:BankingFinancial servicesGlobal cash management
Education:Bachelor's in business
Skills:CommunicationInterpersonal skillsRelationship buildingAnalytical mindsetProject managementTime managementPlanningOrganization
Certifications:JAIBBAIBB

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn