Adviser Care Consultant (Gosford, AU)

Zurich Insurance
Australia
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Customer focus","Problem-solving","Relationship building","Communication","Attention to detail"]

Provide timely, high-quality support to Zurich’s adviser network across phone, email, and online channels. You’ll handle adviser and customer product, process, and policy questions, including quotes, policy changes, payments, cancellations, and complaint queries. Manage enquiries end-to-end, process servicing requests accurately, and help improve systems and processes through basic user testing while building insurance knowledge with training and coaching.

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FursaFursa
Zurich Insurance
Zurich Insurance
1 hour ago

Adviser Care Consultant (Gosford, AU)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Provide timely, high-quality support to Zurich’s adviser network across phone, email, and online channels. You’ll handle adviser and customer product, process, and policy questions, including quotes, policy changes, payments, cancellations, and complaint queries. Manage enquiries end-to-end, process servicing requests accurately, and help improve systems and processes through basic user testing while building insurance knowledge with training and coaching.
Location: Australia
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Be the friendly, trusted point of contact for the adviser network, providing support across phone, email, and online channels.
  • •Support existing and new advisers with product, process, and policy questions, including technical support and quotes across Zurich Life product suites.
  • •Handle enquiries end to end, including policy changes, payments, cancellations, and complaint queries.
  • •Share updates and status on New Business applications and process policy maintenance and general servicing requests accurately.
  • •Contribute to improving systems and processes, including basic user testing.

Pay and Benefits

Perks:Paid LeaveParental LeaveRemote WorkWellness Stipend

Key Requirements

  • •A genuine interest in helping customers with a solutions-focused mindset.
  • •Experience in a customer or client service role (e.g., retail, hospitality, call centre, admin).
  • •Clear written and verbal communication, with confidence speaking on the phone.
  • •Strong relationship-building skills with advisers, customers, and teammates.
  • •Comfortable using Microsoft Office (Outlook, Word, Excel) and learning new systems; strong attention to detail.
Skills:Customer focusProblem-solvingRelationship buildingCommunicationAttention to detail
Tech Stack:Microsoft OfficeOutlookWordExcel

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn