Account Manager, Ada Accelerate

Ada
Canada
Workplace: RemoteFull timeUSD 130,000 - 170,000 annuallyFunction: Customer Success & Account ManagementExperience: 1+ yearsSkills: ["Organization","Communication","Customer focus","Problem-solving","Forecasting"]

Own a portfolio of ~60 B2B customers, ensuring renewals from start to finish while keeping accounts healthy through usage and automation-rate tracking. Run proactive business reviews that connect Ada to outcomes customers care about, retain your book, and identify expansion opportunities tied to new channels, volumes, and use cases. Forecast accurately in Salesforce, recognize risks early, and escalate when customers need more senior support.

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Ada
Ada
2 days ago

Account Manager, Ada Accelerate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Own a portfolio of ~60 B2B customers, ensuring renewals from start to finish while keeping accounts healthy through usage and automation-rate tracking. Run proactive business reviews that connect Ada to outcomes customers care about, retain your book, and identify expansion opportunities tied to new channels, volumes, and use cases. Forecast accurately in Salesforce, recognize risks early, and escalate when customers need more senior support.
Location: Canada
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own renewals across a portfolio (~60 customers), starting renewal conversations early and retaining to hit retention targets.
  • •Track customer health through usage, automation rates, and account signals; spot at-risk accounts early and build turnaround plans.
  • •Run regular check-ins and business reviews that connect Ada’s outcomes to what customers care about (resolved conversations, cost savings, team capacity).
  • •Identify expansion opportunities within accounts and work toward an expansion target (e.g., higher conversation volume, new channels, new use cases).
  • •Maintain accurate Salesforce forecasts/pipeline and escalate when accounts need more senior help.

Pay and Benefits

Salary: USD 130,000 - 170,000 annually
Perks:Paid LeaveHealth InsuranceDentalVisionTravel AllowanceLife InsuranceWellness StipendEmployee AssistanceLearning BudgetRemote Work

Key Requirements

  • •1+ year of experience in a customer-facing or commercial role (e.g., Account Manager, BDR/SDR, Customer Success, Account Executive), ideally in B2B SaaS.
  • •Comfort juggling many accounts and staying organized to keep things from slipping.
  • •Ability to understand customer priorities and communicate clear recommendations to internal teams (Support, Product, Solutions).
  • •Interest in how a business runs and comfort with the numbers behind customer results.
  • •Familiarity with tools like Salesforce, Google Workspace, and/or MS Office; ability to learn new software quickly.
Experience:1+ yearsB2B SaaSCustomer-facingCommercial
Skills:OrganizationCommunicationCustomer focusProblem-solvingForecasting
Languages:English
Tech Stack:SalesforceGoogle WorkspaceMS OfficeLLMsAI

Company Brief

Ada
Builds AI-powered customer service automation platform delivering chatbots and self-service experiences that help enterprises resolve inquiries, route complex issues, and scale support while integrating with existing systems and workflows.
Industry: SaaS
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: Toronto, Canada
Founded: 2016
WebsiteLinkedIn