Enterprise Solutions Engineer, Service Management

Asana
Munich
Workplace: HybridFull timeEUR 77,000 - 98,000 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Collaboration","Discovery","Communication","Adaptability","Builder mentality"]

Partner with a newly formed Asana Service Management incubation motion to provide technical validation for IT and service team opportunities. Own discovery through proof, demos, and close—translating customer pain points into solution designs, integrations, and deployment approaches. Build repeatable demo assets and technical collateral, surface structured customer feedback to Product and GTM teams, and deliver enablement best practices for expanding service delivery workflow automation and AI use cases.

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FursaFursa
Asana
Asana
23 hours ago

Enterprise Solutions Engineer, Service Management

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Partner with a newly formed Asana Service Management incubation motion to provide technical validation for IT and service team opportunities. Own discovery through proof, demos, and close—translating customer pain points into solution designs, integrations, and deployment approaches. Build repeatable demo assets and technical collateral, surface structured customer feedback to Product and GTM teams, and deliver enablement best practices for expanding service delivery workflow automation and AI use cases.
Location: Munich
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead technical validation for IT and service team opportunities from discovery through proof, demo, and close
  • •Map IT and service management workflows to Asana Service Management and translate pain points into solution designs and business value narratives
  • •Run technical discovery sessions, whiteboard conversations, and tailored product demos aligned to the customer’s existing technology landscape
  • •Advise on solution architecture, integrations, admin considerations, and deployment approach to support fit evaluation
  • •Create repeatable demo assets and feedback loops, and deliver technical enablement and best practices for the broader revenue organization

Pay and Benefits

Salary: EUR 77,000 - 98,000 annually
Perks:Health InsuranceWellness StipendGym MembershipRetirementIn-office Culinary

Key Requirements

  • •5+ years of experience in solutions consulting, sales engineering, or similar customer-facing technical roles
  • •Strong understanding of IT and service team personas and service delivery workflows (intake, approvals, triage, fulfillment, coordination, knowledge sharing)
  • •Ability to conduct technical discovery and deliver product demonstrations, workshops, and whiteboard sessions for technical and executive audiences
  • •Ability to explain technical concepts credibly, including LLMs, AI agents, integrations, permissions, and workflow/automation design
  • •Familiarity with service management methodologies and tooling such as ITIL, service catalogs, SLA frameworks, ITSM/ESM, ticketing, knowledge management, identity, and/or workflow automation
Skills:CollaborationDiscoveryCommunicationAdaptabilityBuilder mentality
Languages:English
Tech Stack:LLMsAI agentsIntegrationsWorkflow automationData structurePermissionsAutomation conceptsITILService catalogSLA frameworksIncident/request workflowsITSMESMTicketingKnowledge managementIdentityAI-powered automation

Company Brief

Asana
Asana provides a work management platform that helps teams coordinate, track, and manage tasks, projects, and workflows. It offers collaboration, task tracking, automation, and reporting tools for organizations of all sizes.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2008
Glassdoor
Glassdoor: 4.2
WebsiteLinkedInGlassdoor