Client Value Partner - Mining

Celonis
London
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 10+ yearsSkills: ["Executive communication","Consultative approach","Mentoring","Leadership","Project management"]

Lead the end-to-end customer value journey for Celonis’ most strategic Mining accounts, acting as a trusted advisor to C-level executives. Own engagement strategy, program roadmaps, and value plans while driving measurable adoption, on-time delivery, and customer satisfaction. Mobilize cross-functional teams, mentor customers on operating models and Centers of Excellence, and build customer advocacy through advisory boards and thought leadership.

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Celonis
Celonis
1 month ago

Client Value Partner - Mining

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Last checked: 14 hours agoStatus: Live

Job Summary

Lead the end-to-end customer value journey for Celonis’ most strategic Mining accounts, acting as a trusted advisor to C-level executives. Own engagement strategy, program roadmaps, and value plans while driving measurable adoption, on-time delivery, and customer satisfaction. Mobilize cross-functional teams, mentor customers on operating models and Centers of Excellence, and build customer advocacy through advisory boards and thought leadership.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Own the end-to-end customer value journey and act as accountable lead for customer success for strategic Mining accounts.
  • •Engage C-level stakeholders to define long-term vision, establish program roadmaps, and align Celonis delivery to customer strategy and targets.
  • •Drive value realization and platform adoption, ensuring high-quality, on-time project completion and meeting usage and adoption targets.
  • •Build and maintain strong executive relationships, organize and lead customer advisory boards, and act as the voice of the customer internally.
  • •Ensure engagements are properly staffed with cross-functional Celonis teams, and mentor customer and team members to mature Centers of Excellence and improve outcomes.

Pay and Benefits

Perks:RsusParental LeavePaid LeaveLearning BudgetGym Membership

Key Requirements

  • •Minimum 10 years of relevant experience in strategy consulting, customer success, or related roles within an industry.
  • •Proven experience leading large-scale transformation programs, process re-engineering engagements, and implementations.
  • •Strong change management experience and ability to navigate and influence large global organizations using data and facts.
  • •Experience working with internal resources to design, pitch, and sell opportunities with subject matter experts and practice leads.
  • •Consultative leadership with strong communication, project management ability to manage multiple streams, and collaboration in fast-paced environments.
Experience:10+ yearsStrategy consultingCustomer successTransformationProcess re-engineeringChange managementAI transformationMining
Skills:Executive communicationConsultative approachMentoringLeadershipProject management
Languages:English
Tech Stack:Process Intelligence GraphProcess MiningAI

Company Brief

Celonis
Provides cloud-based process mining and execution management software that helps organizations visualize, analyze, and optimize business processes to improve efficiency, reduce costs, and accelerate operational transformation across enterprise systems.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 2011
WebsiteLinkedIn