Nautilus Biotechnology

1 month ago

Director, Services & Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 minutes agoStatus: Live

Job Summary

Lead post-commercialization service for Nautilus instruments, assays, and software; build and optimize global product support, collaborate cross-functionally with R&D, Quality, Regulatory, and Commercial teams, and drive customer satisfaction through strategic leadership, KPIs, and a strong service organization.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Sr. Manager level

Key Responsibilities

•Lead development and implementation of service revenue models (contracts, extended warranties, training programs).
•Support the formulation and implementation of a global product support strategy with senior leaders.
•Lead technical support, field service, and customer experience teams, ensuring alignment with departmental goals.
•Collaborate with R&D, Quality, Regulatory, and Commercial departments to improve customer satisfaction and product performance.
•Define and monitor KPIs and metrics to assess service quality, response times, and resolution effectiveness.

Travel: Medium travel

Pay and Benefits

Salary: USD 189,000 - 252,000 annually

Equity and Bonus:Equity

Key Requirements

•Bachelor’s or Master’s in Biological Sciences, Biomedical Engineering, or related field; MBA preferred.
•5–7 years of management experience in product support or operations in life sciences/diagnostics, including experience leading multiple teams or subordinate managers.
•Experience with complex biotech or diagnostic instrumentation/software required.
•Knowledge of ISO 13485, FDA QSR, and GxP necessary.
•Willingness to travel up to 30%.

Experience:5-7 yearsLife sciencesDiagnosticsBiotech

Skills:LeadershipCommunicationProblem-solvingTeam leadershipStakeholder management

Languages:English

Company Brief

Nautilus Biotechnology

Develops a single-molecule proteome analysis platform (instruments, reagents, and software) to quantify the human proteome and enable biomarker discovery, drug development, and advanced proteomics research.

Industry: Biotech

Company Size: Medium (51 to 250 employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Carlos, United States

Founded: 2016

Glassdoor: 3.4

Website LinkedIn Glassdoor

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Nautilus Biotechnology

1 month ago

Director, Services & Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 minutes agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Sr. Manager level

Key Responsibilities

•Lead development and implementation of service revenue models (contracts, extended warranties, training programs).
•Support the formulation and implementation of a global product support strategy with senior leaders.
•Lead technical support, field service, and customer experience teams, ensuring alignment with departmental goals.
•Collaborate with R&D, Quality, Regulatory, and Commercial departments to improve customer satisfaction and product performance.
•Define and monitor KPIs and metrics to assess service quality, response times, and resolution effectiveness.

Travel: Medium travel

Pay and Benefits

Salary: USD 189,000 - 252,000 annually

Equity and Bonus:Equity

Key Requirements

•Bachelor’s or Master’s in Biological Sciences, Biomedical Engineering, or related field; MBA preferred.
•5–7 years of management experience in product support or operations in life sciences/diagnostics, including experience leading multiple teams or subordinate managers.
•Experience with complex biotech or diagnostic instrumentation/software required.
•Knowledge of ISO 13485, FDA QSR, and GxP necessary.
•Willingness to travel up to 30%.

Experience:5-7 yearsLife sciencesDiagnosticsBiotech

Skills:LeadershipCommunicationProblem-solvingTeam leadershipStakeholder management

Languages:English

Company Brief

Nautilus Biotechnology

Industry: Biotech

Company Size: Medium (51 to 250 employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Carlos, United States

Founded: 2016

Glassdoor: 3.4

Website LinkedIn Glassdoor