Senior Digital Platforms Operations Manager

Sonova
Warsaw
ContractFunction: Business OperationsExperience: 8+ yearsEducation: bachelorsSkills: ["Incident management","Stakeholder management","Project/change management","Data-driven mindset","Communication"]

Own the reliable day-to-day operations, governance, and continuous improvement of web and eCommerce platforms across Sonova brands. Lead incident management, resilience, capacity planning, and business continuity. Coordinate releases and feature deployments, manage roadmap/backlogs, and set standards for testing, accessibility, security, GDPR/privacy, and branding. Oversee integrations between CMS, DAM, Salesforce CRM, and ERP, monitor platform KPIs, and work with internal teams and external vendors to improve customer journeys.

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FursaFursa
Sonova
Sonova
2 days ago

Senior Digital Platforms Operations Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Own the reliable day-to-day operations, governance, and continuous improvement of web and eCommerce platforms across Sonova brands. Lead incident management, resilience, capacity planning, and business continuity. Coordinate releases and feature deployments, manage roadmap/backlogs, and set standards for testing, accessibility, security, GDPR/privacy, and branding. Oversee integrations between CMS, DAM, Salesforce CRM, and ERP, monitor platform KPIs, and work with internal teams and external vendors to improve customer journeys.
Location: Warsaw
Employment Type: Contract · Permanent
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Own operational performance, availability, reliability, and incident management for web and eCommerce platforms.
  • •Lead major incident management, resilience, capacity planning, and business continuity activities.
  • •Coordinate website and eCommerce releases, product launches, and feature deployments to deliver on time and to quality.
  • •Manage requirements across Sonova brands and translate business needs into roadmaps and backlogs.
  • •Oversee integrations and data flows between CMS, DAM, Salesforce CRM, and ERP systems, and monitor platform KPIs to drive continuous improvement.

Key Requirements

  • •8+ years of experience in digital platform operations, eCommerce, or digital program management.
  • •Bachelor’s degree in IT, Computer Science, Marketing Technology, or a related field.
  • •Strong experience with AEM, SAP Commerce Cloud, or similar enterprise CMS/eCommerce platforms.
  • •Experience integrating CMS, DAM, CRM, and ERP systems, with a good understanding of APIs, data flows, and data quality.
  • •Good knowledge of web analytics, SEO, UX, A/B testing, and digital performance metrics.
Experience:8+ yearsECommerce
Education:Bachelor's in IT, Computer Science, Marketing Technology
Skills:Incident managementStakeholder managementProject/change managementData-driven mindsetCommunication
Certifications:Project management certificationAEM certificationSAP Commerce Cloud certification
Languages:English
Tech Stack:AEMSAP Commerce CloudCMSDAMCRMERPSalesforce CRMAPIsHTMLCSSSEOA/B testingUXGDPR

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website