Tamara UAE

2 days ago

Team Lead - Partner Onboarding

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Lead the Partner Onboarding team by overseeing partner care/customer service representatives and monitoring day-to-day customer service operations. Coach staff, train on customer service and company policies, and ensure onboarding decisions are handled safely and compliantly. Manage KYB/AML risk assessments, support escalations for high-risk cases, update screening rules with regulatory changes, and keep audit-ready records in Salesforce while tracking onboarding KPIs and driving continuous improvement.

Location: Riyadh

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Oversee and assess customer service/partner care staff activities, providing regular performance feedback and coaching.
•Strategize and monitor daily customer service operations and assist staff as needed.
•Train staff on customer service and company policies, ensuring consistent onboarding execution.
•Assess AML/CFT risk factors, assign onboarding risk ratings, and escalate high-risk/suspicious cases for enhanced due diligence or SAR filing.
•Maintain audit-ready evidence in Salesforce, monitor regulatory changes (e.g., SAMA, CBUAE, FATF), update screening rules/playbooks, and track onboarding KPIs to drive continuous improvement.

Key Requirements

•Bachelor’s or Master’s degree in business administration, management studies, or a related discipline.
•1–3 years of hands-on experience in KYB due diligence, AML/CFT screening, or merchant onboarding within a fintech/payments or other regulated financial institution in UAE and KSA.
•At least 1 year of experience as a supervisor or team lead in a customer service or contact center environment.
•Proficiency in case management on Salesforce (or a similar workflow tool), including documenting reviews and maintaining audit-ready records.
•Working knowledge of sanctions, PEP, and adverse-media screening tools (e.g., Dow Jones, Focal, World-Check, LexisNexis) and familiarity with GCC regulations (SAMA AML rules, CBUAE KYC/AML rulebook, FATF).

Experience:1-3 yearsFintechPaymentsRegulated financial services

Education:Bachelor's

Skills:LeadershipCommunicationInterpersonalProblem-solvingAttention to detail

Certifications:ICA Certificate in KYC & CDDCAMSACAMS

Languages:English

Tech Stack:SalesforceDow JonesFocalWorld-CheckLexisNexis

Company Brief

Tamara UAE

Provides buy now, pay later and consumer financing services for shoppers and merchants across the Middle East. The platform lets customers split purchases into installments while helping businesses increase conversion and average order value.

Industry: Lending

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Riyadh, Saudi Arabia

Founded: 2020

Website LinkedIn

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Tamara UAE

2 days ago

Team Lead - Partner Onboarding

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Riyadh

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Oversee and assess customer service/partner care staff activities, providing regular performance feedback and coaching.
•Strategize and monitor daily customer service operations and assist staff as needed.
•Train staff on customer service and company policies, ensuring consistent onboarding execution.
•Assess AML/CFT risk factors, assign onboarding risk ratings, and escalate high-risk/suspicious cases for enhanced due diligence or SAR filing.
•Maintain audit-ready evidence in Salesforce, monitor regulatory changes (e.g., SAMA, CBUAE, FATF), update screening rules/playbooks, and track onboarding KPIs to drive continuous improvement.

Key Requirements

•Bachelor’s or Master’s degree in business administration, management studies, or a related discipline.
•1–3 years of hands-on experience in KYB due diligence, AML/CFT screening, or merchant onboarding within a fintech/payments or other regulated financial institution in UAE and KSA.
•At least 1 year of experience as a supervisor or team lead in a customer service or contact center environment.
•Proficiency in case management on Salesforce (or a similar workflow tool), including documenting reviews and maintaining audit-ready records.
•Working knowledge of sanctions, PEP, and adverse-media screening tools (e.g., Dow Jones, Focal, World-Check, LexisNexis) and familiarity with GCC regulations (SAMA AML rules, CBUAE KYC/AML rulebook, FATF).

Experience:1-3 yearsFintechPaymentsRegulated financial services

Education:Bachelor's

Skills:LeadershipCommunicationInterpersonalProblem-solvingAttention to detail

Certifications:ICA Certificate in KYC & CDDCAMSACAMS

Languages:English

Tech Stack:SalesforceDow JonesFocalWorld-CheckLexisNexis

Company Brief

Tamara UAE

Industry: Lending

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Riyadh, Saudi Arabia

Founded: 2020

Website LinkedIn