Client Manager

Wildfire Defense Systems, Inc.
United States
Workplace: OnsiteFull timeUSD 90,000 - 110,000 annuallyFunction: Customer Success & Account ManagementExperience: 8-10 yearsEducation: bachelorsSkills: ["Ownership","Accountability","Written and oral communication","Problem-solving","Analytical thinking"]

Serve as the primary liaison between Wildfire Defense Systems and its clients, owning day-to-day communications and driving successful delivery. Build strategic account plans, gather client feedback, and present performance metrics and proposals. Manage assigned programs to scope and margin targets, including onboarding, business reviews, renewals, and billing oversight. Coordinate cross-functional teams, create project plans, and maintain accurate client interaction records in Salesforce.

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Wildfire Defense Systems, Inc.
Wildfire Defense Systems, Inc.
4 days ago

Client Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Serve as the primary liaison between Wildfire Defense Systems and its clients, owning day-to-day communications and driving successful delivery. Build strategic account plans, gather client feedback, and present performance metrics and proposals. Manage assigned programs to scope and margin targets, including onboarding, business reviews, renewals, and billing oversight. Coordinate cross-functional teams, create project plans, and maintain accurate client interaction records in Salesforce.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Serve as primary point of contact for clients, addressing inquiries, resolving issues, and managing expectations.
  • •Develop strategic account plans aligned with client business objectives and identify opportunities for growth.
  • •Manage client onboarding, conduct business reviews, oversee contract renewals, and track billing.
  • •Develop comprehensive project plans (scope, objectives, timeline, budget) and coordinate internal teams to deliver on time and within budget.
  • •Maintain detailed client interaction and transaction records in Salesforce and present performance metrics and proposals.

Pay and Benefits

Salary: USD 90,000 - 110,000 annually

Key Requirements

  • •Bachelor of Science degree in business, marketing, or a related discipline.
  • •Minimum 8-10 years of experience in a professional product or service industry.
  • •Experience managing B2B clients in professional consulting services, insurance, and/or financial industries.
  • •Proficiency in Microsoft products and CRM software.
  • •History managing projects for external clients while meeting revenue and profitability targets.
Experience:8-10 yearsConsultingInsuranceFinancial servicesB2B clients
Education:Bachelor's in business or marketing
Skills:OwnershipAccountabilityWritten and oral communicationProblem-solvingAnalytical thinking
Certifications:PMP
Languages:EnglishFrenchSpanish
Tech Stack:SalesforceMicrosoftCRM

Company Brief

Wildfire Defense Systems, Inc.
Designs and supplies physical wildfire mitigation products and solutions—including ember-resistant vents, screens, shutters, and exterior protection systems—to help homes and buildings resist ignition during wildland fire events.
Industry: Building Materials
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