Motorola Solutions

1 month ago

Technical Triage Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Provide first-line technical triage and customer support for Motorola Solutions products, handling inbound calls, chats, and tickets; diagnose and resolve a broad range of issues; develop product knowledge to offer accurate information; document interactions; and collaborate with sales, technical support, and product teams to deliver timely, effective solutions and a positive customer experience.

Location: Mexico

Workplace: Onsite

Employment Type: Full time

Job Function: Consulting & Advisory

Key Responsibilities

•Handle inbound customer inquiries via telephone, chat, and ticketing system to resolve issues and ensure a positive customer experience.
•Address a broad spectrum of customer concerns, including post-sale service inquiries, degradations, device issues, and repair requests, applying problem-solving to identify effective solutions.
•Develop a comprehensive understanding of Motorola's products, services, and solutions to provide accurate information to customers.
•Troubleshoot by using information from technical experts to diagnose issues related to equipment, software, and devices.
•Document interactions and maintain precise customer records to ensure effective communication and follow-up.

Key Requirements

•Fluent in English (spoken and written).
•Education: High School Diploma, GED, or Certificado de Preparatoria (USA or Mexico).
•1 year of work experience.
•Full-time availability.
•Night shifts required: Thursdays 1 am–7 am; Fridays, Saturdays and Sundays 7 pm–7 am; first 3 months onsite.

Experience:1+ yearsCustomer serviceTech support

Education:Bachelor's

Skills:CommunicationTeamworkEmpathyProblem-solving

Languages:English

Company Brief

Motorola Solutions

Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn

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Motorola Solutions

1 month ago

Technical Triage Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Mexico

Workplace: Onsite

Employment Type: Full time

Job Function: Consulting & Advisory

Key Responsibilities

•Handle inbound customer inquiries via telephone, chat, and ticketing system to resolve issues and ensure a positive customer experience.
•Address a broad spectrum of customer concerns, including post-sale service inquiries, degradations, device issues, and repair requests, applying problem-solving to identify effective solutions.
•Develop a comprehensive understanding of Motorola's products, services, and solutions to provide accurate information to customers.
•Troubleshoot by using information from technical experts to diagnose issues related to equipment, software, and devices.
•Document interactions and maintain precise customer records to ensure effective communication and follow-up.

Key Requirements

•Fluent in English (spoken and written).
•Education: High School Diploma, GED, or Certificado de Preparatoria (USA or Mexico).
•1 year of work experience.
•Full-time availability.
•Night shifts required: Thursdays 1 am–7 am; Fridays, Saturdays and Sundays 7 pm–7 am; first 3 months onsite.

Experience:1+ yearsCustomer serviceTech support

Education:Bachelor's

Skills:CommunicationTeamworkEmpathyProblem-solving

Languages:English

Company Brief

Motorola Solutions

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn