Technical Triage Consultant

Motorola Solutions
Mexico
Workplace: OnsiteFull timeFunction: Consulting & AdvisoryExperience: 1+ yearsEducation: bachelorsSkills: ["Communication","Teamwork","Empathy","Problem-solving"]

Provide first-line technical triage and customer support for Motorola Solutions products, handling inbound calls, chats, and tickets; diagnose and resolve a broad range of issues; develop product knowledge to offer accurate information; document interactions; and collaborate with sales, technical support, and product teams to deliver timely, effective solutions and a positive customer experience.

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Motorola Solutions
Motorola Solutions
2 months ago

Technical Triage Consultant

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Source: Company careers pageValidated by: Fursa AI
Last checked: 41 days agoStatus: Live

Job Summary

Provide first-line technical triage and customer support for Motorola Solutions products, handling inbound calls, chats, and tickets; diagnose and resolve a broad range of issues; develop product knowledge to offer accurate information; document interactions; and collaborate with sales, technical support, and product teams to deliver timely, effective solutions and a positive customer experience.
Location: Mexico
Workplace: Onsite
Employment Type: Full time
Job Function: Consulting & Advisory

Key Responsibilities

  • •Handle inbound customer inquiries via telephone, chat, and ticketing system to resolve issues and ensure a positive customer experience.
  • •Address a broad spectrum of customer concerns, including post-sale service inquiries, degradations, device issues, and repair requests, applying problem-solving to identify effective solutions.
  • •Develop a comprehensive understanding of Motorola's products, services, and solutions to provide accurate information to customers.
  • •Troubleshoot by using information from technical experts to diagnose issues related to equipment, software, and devices.
  • •Document interactions and maintain precise customer records to ensure effective communication and follow-up.

Key Requirements

  • •Fluent in English (spoken and written).
  • •Education: High School Diploma, GED, or Certificado de Preparatoria (USA or Mexico).
  • •1 year of work experience.
  • •Full-time availability.
  • •Night shifts required: Thursdays 1 am–7 am; Fridays, Saturdays and Sundays 7 pm–7 am; first 3 months onsite.
Experience:1+ yearsCustomer serviceTech support
Education:Bachelor's
Skills:CommunicationTeamworkEmpathyProblem-solving
Languages:English

Company Brief

Motorola Solutions
Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.
Industry: Surveillance & Security Hardware
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1928
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Glassdoor: 3.7
WebsiteLinkedIn