21 hours ago

Senior Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Own an assigned portfolio end-to-end, protecting Gross Revenue Retention (GRR) while driving Net Expansion through upsell and cross-sell. Engage customers via a tiered digital model, build account Customer Success Plans, and run consultative value conversations tied to ROI and product adoption. Use health scores, usage, and engagement signals to forecast accurately and create save plans in partnership with Support, Billing, and Deal Desk.

Location: Chennai

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own an assigned account portfolio end-to-end, accountable for renewal/retention (GRR) and expansion outcomes.
•Proactively engage customers using a tiered digital engagement model (tech-touch, low-touch, and 1:many).
•Build and execute account-level Customer Success Plans to identify whitespace for upsell/cross-sell and flag churn risk.
•Run consultative value conversations demonstrating ROI, product adoption gains, and business outcomes tied to the Freshworks suite.
•Drive expansion revenue via upsell and cross-sell, and identify at-risk accounts early to build save plans with Support, Billing, and Deal Desk.

Key Requirements

•3–7 years in Customer Success, Account Management, or SaaS sales, carrying both retention and expansion/upsell numbers.
•Proven account growth (upsell/cross-sell) alongside strong renewal/retention performance.
•Comfort building business cases, ROI narratives, and stakeholder-mapped account plans.
•Experience managing a digital-first portfolio at scale using tech-touch, low-touch, and 1:1 engagement.
•Working knowledge of SaaS retention/expansion metrics (GRR, NRR, churn, expansion ARR, adoption).

Experience:3-7 yearsSaaSCustomer successAccount management

Education:Bachelor's

Skills:Consultative communicationStakeholder managementData-driven decision makingOrganizationPrioritization

Languages:English

Tech Stack:CRMCustomer success toolingHealth scoringForecastingReporting

Company Brief

Freshworks

Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Mateo, United States

Founded: 2010

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Freshworks

21 hours ago

Senior Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: Chennai

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own an assigned account portfolio end-to-end, accountable for renewal/retention (GRR) and expansion outcomes.
•Proactively engage customers using a tiered digital engagement model (tech-touch, low-touch, and 1:many).
•Build and execute account-level Customer Success Plans to identify whitespace for upsell/cross-sell and flag churn risk.
•Run consultative value conversations demonstrating ROI, product adoption gains, and business outcomes tied to the Freshworks suite.
•Drive expansion revenue via upsell and cross-sell, and identify at-risk accounts early to build save plans with Support, Billing, and Deal Desk.

Key Requirements

•3–7 years in Customer Success, Account Management, or SaaS sales, carrying both retention and expansion/upsell numbers.
•Proven account growth (upsell/cross-sell) alongside strong renewal/retention performance.
•Comfort building business cases, ROI narratives, and stakeholder-mapped account plans.
•Experience managing a digital-first portfolio at scale using tech-touch, low-touch, and 1:1 engagement.
•Working knowledge of SaaS retention/expansion metrics (GRR, NRR, churn, expansion ARR, adoption).

Experience:3-7 yearsSaaSCustomer successAccount management

Education:Bachelor's

Skills:Consultative communicationStakeholder managementData-driven decision makingOrganizationPrioritization

Languages:English

Tech Stack:CRMCustomer success toolingHealth scoringForecastingReporting

Company Brief

Freshworks

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Mateo, United States

Founded: 2010

Glassdoor: 3.5

Website LinkedIn Glassdoor