NTT

1 week ago

ServiceNow - AI Technical Architect

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Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Design and deliver scalable ServiceNow CSM solutions, combining hands-on configuration across modules like Case and Knowledge Management with strategic advisory for enterprise clients. Architect real-time integrations using REST/SOAP APIs, IntegrationHub, and MID Server, ensuring reliable interoperability across CRM, ERP, finance systems, and third parties. Apply ITIL-aligned ITSM processes and support pre-sales proposals and SOWs to maximize clients’ ServiceNow investments.

Location: Delhi

Workplace: Remote

Employment Type: Full time

Job Function: Software Engineering

Seniority: Mid level

Key Responsibilities

•Lead design and delivery of scalable CSM solutions aligned with enterprise architecture and industry best practices.
•Provide hands-on expertise across CSM modules including Case Management, Knowledge Management, Entitlements, and Customer Onboarding.
•Architect and manage real-time integrations with CRM, finance systems, and third-party platforms using REST/SOAP APIs, IntegrationHub, and MID Server.
•Oversee interoperability and ensure seamless data flow across platforms and external applications.
•Apply working knowledge of ITSM processes (Incident, Problem, Change, Service Catalog) mapped to ITIL standards and support pre-sales proposal development and SOW crafting.

Travel: Low travel

Key Requirements

•8+ years of experience in ServiceNow and 4+ years of CSM experience.
•Strong understanding of ServiceNow architecture, scripting, workflows, and integrations.
•Demonstrated ability to lead client workshops and translate business processes into technical solutions.
•3+ years of experience in ServiceNow architecture, scripting, workflows, and integrations.
•Should be CIS – CSM certified.

Experience:8+ yearsServiceNowCSMEnterprise architecture

Skills:CommunicationStakeholder engagementClient workshop facilitationProcess optimizationAdvisory

Certifications:CIS – CSM

Tech Stack:ServiceNowCSMCase ManagementKnowledge ManagementEntitlementsCustomer OnboardingREST APIsSOAP APIsIntegrationHubMID ServerITILITSMIncidentProblemChangeService CatalogCRMERPIntegration workflowsReal-time integrations

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT