ServiceNow - AI Technical Architect

NTT
Delhi
Workplace: RemoteFull timeFunction: Software EngineeringExperience: 8+ yearsSkills: ["Communication","Stakeholder engagement","Client workshop facilitation","Process optimization","Advisory"]

Design and deliver scalable ServiceNow CSM solutions, combining hands-on configuration across modules like Case and Knowledge Management with strategic advisory for enterprise clients. Architect real-time integrations using REST/SOAP APIs, IntegrationHub, and MID Server, ensuring reliable interoperability across CRM, ERP, finance systems, and third parties. Apply ITIL-aligned ITSM processes and support pre-sales proposals and SOWs to maximize clients’ ServiceNow investments.

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FursaFursa
NTT
NTT
1 month ago

ServiceNow - AI Technical Architect

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 days agoStatus: Live

Job Summary

Design and deliver scalable ServiceNow CSM solutions, combining hands-on configuration across modules like Case and Knowledge Management with strategic advisory for enterprise clients. Architect real-time integrations using REST/SOAP APIs, IntegrationHub, and MID Server, ensuring reliable interoperability across CRM, ERP, finance systems, and third parties. Apply ITIL-aligned ITSM processes and support pre-sales proposals and SOWs to maximize clients’ ServiceNow investments.
Location: Delhi
Workplace: Remote
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead design and delivery of scalable CSM solutions aligned with enterprise architecture and industry best practices.
  • •Provide hands-on expertise across CSM modules including Case Management, Knowledge Management, Entitlements, and Customer Onboarding.
  • •Architect and manage real-time integrations with CRM, finance systems, and third-party platforms using REST/SOAP APIs, IntegrationHub, and MID Server.
  • •Oversee interoperability and ensure seamless data flow across platforms and external applications.
  • •Apply working knowledge of ITSM processes (Incident, Problem, Change, Service Catalog) mapped to ITIL standards and support pre-sales proposal development and SOW crafting.
Travel: Low travel

Key Requirements

  • •8+ years of experience in ServiceNow and 4+ years of CSM experience.
  • •Strong understanding of ServiceNow architecture, scripting, workflows, and integrations.
  • •Demonstrated ability to lead client workshops and translate business processes into technical solutions.
  • •3+ years of experience in ServiceNow architecture, scripting, workflows, and integrations.
  • •Should be CIS – CSM certified.
Experience:8+ yearsServiceNowCSMEnterprise architecture
Skills:CommunicationStakeholder engagementClient workshop facilitationProcess optimizationAdvisory
Certifications:CIS – CSM
Tech Stack:ServiceNowCSMCase ManagementKnowledge ManagementEntitlementsCustomer OnboardingREST APIsSOAP APIsIntegrationHubMID ServerITILITSMIncidentProblemChangeService CatalogCRMERPIntegration workflowsReal-time integrations

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn