General Dynamics

1 month ago

Help Desk Tech - MIDS - TS/SCI w/Polygraph

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Provide first-line technical support for network, desktop, and systems hardware/software. Troubleshoot, diagnose, and resolve issues via phone or ticketing system, maintain records, and coordinate escalation to specialists as needed in a TS/SCI environment.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software.
•Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
•Diagnose, identify, isolate, and analyze problems utilizing historical database records.
•May route calls to product line specialists, application, or system support specialists.
•Maintain and update records and tracking databases; alert management to recurring problems and patterns of problems.

Key Requirements

•Help Desk Technician IV - AA/AS and 5+ years of experience
•Security+ CE
•PWS 9.1 (ITIL, A+, HDI-CSR, MS 365)
•TS/SCI and CI Polygraph Required; US Citizenship Required
•US Citizenship required to access government systems and sites

Experience:5+ yearsGovernmentDefenseIT services

Education:Associate's

Skills:Customer serviceTroubleshootingCommunicationProblem-solvingTeamwork

Certifications:Security+ITILA+HDI-CSRMS365

Languages:English

Tech Stack:ITILA+HDI-CSRMS365Security+

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Security Clearance:Top SecretSCI

Company Brief

General Dynamics

Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn

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General Dynamics

1 month ago

Help Desk Tech - MIDS - TS/SCI w/Polygraph

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software.
•Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
•Diagnose, identify, isolate, and analyze problems utilizing historical database records.
•May route calls to product line specialists, application, or system support specialists.
•Maintain and update records and tracking databases; alert management to recurring problems and patterns of problems.

Key Requirements

•Help Desk Technician IV - AA/AS and 5+ years of experience
•Security+ CE
•PWS 9.1 (ITIL, A+, HDI-CSR, MS 365)
•TS/SCI and CI Polygraph Required; US Citizenship Required
•US Citizenship required to access government systems and sites

Experience:5+ yearsGovernmentDefenseIT services

Education:Associate's

Skills:Customer serviceTroubleshootingCommunicationProblem-solvingTeamwork

Certifications:Security+ITILA+HDI-CSRMS365

Languages:English

Tech Stack:ITILA+HDI-CSRMS365Security+

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Security Clearance:Top SecretSCI

Company Brief

General Dynamics

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn