Client Strategy, Enterprise (EMEA)

Rogo
London
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Relationship management","Strategic planning","Stakeholder management","Communication","Project management"]

Own an end-to-end portfolio of enterprise accounts, driving initial adoption, value realization, retention, and expansion. Serve as the primary point of contact for day-to-day users and executive stakeholders, planning QBRs and managing renewals to mitigate churn risk. Use customer health signals and performance metrics to prevent churn and identify upsell opportunities, while feeding client insights back to product and engineering to improve the customer experience.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Rogo
Rogo
1 month ago

Client Strategy, Enterprise (EMEA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Own an end-to-end portfolio of enterprise accounts, driving initial adoption, value realization, retention, and expansion. Serve as the primary point of contact for day-to-day users and executive stakeholders, planning QBRs and managing renewals to mitigate churn risk. Use customer health signals and performance metrics to prevent churn and identify upsell opportunities, while feeding client insights back to product and engineering to improve the customer experience.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own a portfolio of enterprise accounts end-to-end, driving adoption, value realization, retention, and expansion.
  • •Manage enterprise client relationships using a prescriptive, consultative approach.
  • •Plan and run QBRs/business reviews to align on goals, roadmap, and next steps.
  • •Own renewal management end-to-end, forecasting timelines and mitigating churn risk.
  • •Monitor customer health signals and quarterback escalations, using metrics to drive retention and upsell opportunities.

Key Requirements

  • •2+ years of front-office experience at a top-tier investment bank, private equity firm, or hedge fund (preferred).
  • •Alternatively, 3+ years in customer-facing roles such as customer success or account management.
  • •Proven ability to analyze customer performance metrics and deliver strategic recommendations.
  • •Experience owning customer relationships, including upsell and renewal conversations.
  • •Confident communicator with strong strategic planning, relationship management, and influence across stakeholders.
Experience:2+ yearsInvestment bankingPrivate equityHedge fundsEnterprise fintechAI
Skills:Relationship managementStrategic planningStakeholder managementCommunicationProject management

Company Brief

Rogo
Provides an AI-driven research platform that automates consumer interviews, surveys, and qualitative insights to help product and marketing teams gather and analyze customer feedback faster.
Industry: Enterprise Software
Website