Client Strategy, Enterprise (EMEA)

Own an end-to-end portfolio of enterprise accounts, driving initial adoption, value realization, retention, and expansion. Serve as the primary point of contact for day-to-day users and executive stakeholders, planning QBRs and managing renewals to mitigate churn risk. Use customer health signals and performance metrics to prevent churn and identify upsell opportunities, while feeding client insights back to product and engineering to improve the customer experience.