Technical Advisor

Trend Micro
Mexico City
Workplace: OnsiteFull timeFunction: Consulting & AdvisoryExperience: 7+ yearsSkills: ["Customer engagement","Relationship management","Risk mitigation","Communication","Stakeholder management"]

Own the post-sales lifecycle for assigned enterprise customers, building trusted relationships with security and IT leaders. Advise on security architecture, threat detection strategies, and operational best practices to ensure the TrendAI platform is successfully deployed and integrated into security operations. Drive adoption across capabilities like XDR, endpoint protection, cloud security, identity protection, and AI-driven threat detection, while supporting renewals, expansions, and customer value realization through executive business reviews and outcome tracking.

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FursaFursa
Trend Micro
Trend Micro
2 months ago

Technical Advisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 days agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Own the post-sales lifecycle for assigned enterprise customers, building trusted relationships with security and IT leaders. Advise on security architecture, threat detection strategies, and operational best practices to ensure the TrendAI platform is successfully deployed and integrated into security operations. Drive adoption across capabilities like XDR, endpoint protection, cloud security, identity protection, and AI-driven threat detection, while supporting renewals, expansions, and customer value realization through executive business reviews and outcome tracking.
Location: Mexico City
Workplace: Onsite
Employment Type: Full time
Job Function: Consulting & Advisory
Seniority: Sr. Manager level

Key Responsibilities

  • •Serve as the primary post-sales owner for assigned customer accounts and lead ongoing engagement to align security and business priorities.
  • •Manage customer lifecycle activities including onboarding/adoption planning, success planning, executive business reviews, adoption monitoring, customer health, and renewal support.
  • •Act as a trusted cybersecurity advisor by conducting architecture discussions and technical reviews to optimize TrendAI deployment and security operations integration.
  • •Ensure value realization by driving adoption and optimization of TrendAI capabilities and tracking/communicating outcomes, platform value, and ROI.
  • •Partner with Sales to support account strategy, renewals, expansions, and strategic planning while identifying customer challenges, risks, and security gaps.

Key Requirements

  • •7+ years of experience in cybersecurity roles such as security architect, security consultant, security engineer, technical account manager, or technical advisor.
  • •Strong understanding of endpoint security, XDR/SOC operations, cloud security, identity security, and network security architecture.
  • •Experience working directly with enterprise security teams and CISOs.
  • •Strong customer engagement and relationship management skills.
  • •Ability to communicate effectively with both technical and executive stakeholders.
Experience:7+ yearsCybersecurityEnterprise security
Skills:Customer engagementRelationship managementRisk mitigationCommunicationStakeholder management
Certifications:CISSPCISMCCSPGIAC
Tech Stack:TrendAIXDREndpoint protectionCloud securityIdentity protectionAI-driven threat detectionSOCNISTCISZero TrustMITRE ATT&CK

Company Brief

Trend Micro
Global cybersecurity company providing endpoint, cloud, network, and hybrid security solutions to protect businesses and consumers from cyber threats, leveraging threat intelligence, machine learning, and automated protection across environments.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tokyo, Japan
Founded: 1988
WebsiteLinkedIn