Customer Success Engineer

Sonar Source
Barcelona
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Analytical thinking","Ownership","Initiative","Resilience"]

Own a technical customer portfolio end-to-end—from onboarding and adoption through health, maturity, and value realization. Use AI signals to identify risks and opportunities, turn them into actionable plans, and lead maturity assessments and outcome reviews. Translate customer priorities into clear technical roadmaps, drive expansion handoffs to Sales, and communicate insights to both developers and executives—helping define and grow a new customer success engineering function.

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FursaFursa
Sonar Source
Sonar Source
1 month ago

Customer Success Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Own a technical customer portfolio end-to-end—from onboarding and adoption through health, maturity, and value realization. Use AI signals to identify risks and opportunities, turn them into actionable plans, and lead maturity assessments and outcome reviews. Translate customer priorities into clear technical roadmaps, drive expansion handoffs to Sales, and communicate insights to both developers and executives—helping define and grow a new customer success engineering function.
Location: Barcelona
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own a customer portfolio across onboarding, adoption, health, and value realization.
  • •Monitor AI signals to identify risks and opportunities and drive outcomes.
  • •Lead maturity assessments and outcome reviews to improve how customers build and prove impact.
  • •Translate customer business priorities into clear technical plans for maximum platform value.
  • •Provide qualified expansion and renewal insights to Sales with clean handoffs.

Key Requirements

  • •Hands-on experience in DevOps, software engineering, or platform roles, including CI/CD pipelines and Git workflows.
  • •Strong technical communication skills to explain complex topics clearly to developers and executives.
  • •Ability to analyze data and connect patterns across sources to produce actionable recommendations.
  • •Demonstrated ownership and initiative, building playbooks and acting before being asked.
  • •Fluency in English; additional languages are a plus.
Skills:CommunicationAnalytical thinkingOwnershipInitiativeResilience
Languages:English
Tech Stack:DevOpsCI/CDGitGit workflowsAI coding assistantsAgentic developmentSonarQubeSASTAppSecJavaLinuxClaude CodeCodexCursorGitHub CopilotGeminiDevinAI

Company Brief

Sonar Source
Builds static code analysis and continuous inspection tools (SonarQube, SonarCloud, SonarLint) that identify bugs, vulnerabilities, and code smells across multiple languages to help teams improve code quality and maintainability.
Industry: Developer Tools
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Geneva, Switzerland
Founded: 2008
WebsiteLinkedIn