Sr. Coordinator, Bank Operations Levies and Garnishments

Discover Financial
Philippines
Workplace: OnsiteFull timeFunction: Executive & General ManagementExperience: 2+ yearsSkills: ["Communication","Problem solving","Organizational skills","Time management","Attention to detail"]

Ensure accurate intake and processing of legal orders (levies and garnishments) received through multiple channels. Own the end-to-end workflow including intake, scanning, and digital filing, while monitoring operational mailboxes and related systems. Resolve complex or unidentified legal orders, perform quality checks, and communicate with customers and external agencies. Collaborate with process teams to escalate issues, identify trends, and support continuous process improvement in a fast-paced back-office environment.

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Discover Financial
Discover Financial
1 day ago

Sr. Coordinator, Bank Operations Levies and Garnishments

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Ensure accurate intake and processing of legal orders (levies and garnishments) received through multiple channels. Own the end-to-end workflow including intake, scanning, and digital filing, while monitoring operational mailboxes and related systems. Resolve complex or unidentified legal orders, perform quality checks, and communicate with customers and external agencies. Collaborate with process teams to escalate issues, identify trends, and support continuous process improvement in a fast-paced back-office environment.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Manage, sort, and prepare incoming legal orders for uploading to the legal module system.
  • •Monitor and manage the special processing mailbox, CSC management system, and Omnibus.
  • •Partner with Levies & Garnishment Processors to escalate, identify trends, and track volume.
  • •Resolve unidentified legal orders using problem-solving skills and support process improvements.
  • •Perform other duties as assigned by management in a fast-paced environment.

Key Requirements

  • •Two (2) years college level education or equivalent work experience.
  • •At least two (2) years experience in a call center environment or equivalent work experience.
  • •At least one (1) year of experience using Microsoft Office or Google Suite.
  • •Strong communication and problem solving skills.
  • •Excellent organizational skills, time management, and attention to detail.
Experience:2+ yearsCall centerBankingCustomer serviceBack office
Skills:CommunicationProblem solvingOrganizational skillsTime managementAttention to detail
Tech Stack:Microsoft OfficeGoogle Suite

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn