Solution Expert

360Learning
Paris
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Client-first mindset","Solution-oriented","Adaptability","Communication","Organizational skills"]

Support strategic 360Learning customers in the RUN phase as a trusted advisor for complex use cases. Work with Sales, Product, and Customer Success to translate advanced needs into scalable platform solutions, manage a portfolio of enterprise clients and active projects, and lead integrations (APIs, SSO, third-party tools) through audits and high-level recommendations. Build repeatable delivery processes, contribute to the knowledge base, and help deliver professional services across the customer lifecycle.

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FursaFursa
360Learning
360Learning
8 months ago

Solution Expert

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Support strategic 360Learning customers in the RUN phase as a trusted advisor for complex use cases. Work with Sales, Product, and Customer Success to translate advanced needs into scalable platform solutions, manage a portfolio of enterprise clients and active projects, and lead integrations (APIs, SSO, third-party tools) through audits and high-level recommendations. Build repeatable delivery processes, contribute to the knowledge base, and help deliver professional services across the customer lifecycle.
Location: Paris
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Act as a trusted advisor to strategic customers on complex use cases during the RUN phase.
  • •Analyze client needs, challenge existing setups, and translate requirements into scalable solutions within the 360Learning platform.
  • •Manage a portfolio of enterprise clients and multiple active projects to drive product adoption.
  • •Lead complex integrations and architecture redesign (APIs, flat files, third-party tools), run solution audits, and provide high-level recommendations.
  • •Deliver professional services, contribute to the knowledge base, and support partner ecosystem efforts to strengthen services.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceGym MembershipRemote WorkMeal AllowanceParental Leave

Key Requirements

  • •3 years of professional consulting experience in a customer-facing role (e.g., Level 2/3 support agent, technical consultant, or Technical Account Manager).
  • •Previous deployment experience with SaaS products, ideally HR-related.
  • •Project management skills.
  • •Experience with APIs and SSO configuration plus troubleshooting.
  • •Solution-oriented, client-first mindset with the ability to adapt communication for technical and non-technical stakeholders.
Experience:ConsultingSaaSHR
Skills:Client-first mindsetSolution-orientedAdaptabilityCommunicationOrganizational skills
Languages:FrenchEnglishGerman
Tech Stack:TrelloAPIsSSOThird-party toolsFlat files

Company Brief

360Learning
Provides a collaborative learning platform for companies to create, share, and manage employee training programs. It combines authoring, social learning, and analytics tools to help organizations upskill teams at scale.
Industry: Corporate Training
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Paris, France
Founded: 2013
WebsiteLinkedIn