Java Support Engineer

Sutherland
Bogotá
Workplace: HybridFull timeFunction: Product ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Fast learning"]

Provide technical support to customers by investigating issues, understanding client software configurations, and guiding resolutions using up-to-date documentation. Reproduce and analyze customer environment data, assist with installation and configuration using implementation guides, and collaborate with higher tiers for end-to-end resolution. Support customers via phone, email, and web channels, and document all interactions in a CRM tool in line with SLA expectations.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Sutherland
Sutherland
20 hours ago

Java Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 minutes agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Provide technical support to customers by investigating issues, understanding client software configurations, and guiding resolutions using up-to-date documentation. Reproduce and analyze customer environment data, assist with installation and configuration using implementation guides, and collaborate with higher tiers for end-to-end resolution. Support customers via phone, email, and web channels, and document all interactions in a CRM tool in line with SLA expectations.
Location: Bogotá
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Review and investigate client-raised issues and provide accurate guidance based on current documentation.
  • •Understand client software configurations and customizations in Java, JavaScript, SQL, and XML to deliver the right support.
  • •Install, configure, and customize solutions by following implementation guides and manuals.
  • •Reproduce client environment data and configuration to investigate possible issues, collecting and analyzing service/development problems.
  • •Support customers via phone, email, and web channels, document interactions in a CRM tool, and collaborate with higher tiers for end-to-end resolution.

Key Requirements

  • •Excellent verbal and written communication skills in English.
  • •Bachelor's degree in computer science (or equivalent).
  • •At least 2 years of technical support experience facing customers and resolving issues.
  • •Experience with application development using Object-oriented Java, Windows Forms, and SQL.
  • •Technical development/debugging and diagnosis skills (coding/scripting) plus integration experience with desktop enterprise software applications.
Experience:2+ years
Education:Bachelor's in computer science
Skills:CommunicationFast learning
Languages:English
Tech Stack:JavaJavaScriptSQLXMLHTMLPERLWindows FormsLinuxMicrosoft ServerCRM

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor