Senior Q-commerce Operations Specialist

Delivery Hero
Milan
Workplace: OnsiteFull timeEUR 36,800 - 46,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsSkills: ["Execution-focused","Analytical rigor","Process orientation","Stakeholder management","Cross-functional influence"]

Own regional operational performance for quick commerce across the ITSEE area, driving efficiency in picking, packing, and delivery. Lead partner operations initiatives aligned with global strategy, optimize KPIs for cancellations, waiting time, and undelivered items, and implement models that improve order accuracy and speed. Build and manage an analytical framework and unified reporting, identify bottlenecks through deep-dive data analysis, and scale best practices across markets.

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FursaFursa
Delivery Hero
Delivery Hero
2 days ago

Senior Q-commerce Operations Specialist

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Last checked: 19 hours agoStatus: Live

Job Summary

Own regional operational performance for quick commerce across the ITSEE area, driving efficiency in picking, packing, and delivery. Lead partner operations initiatives aligned with global strategy, optimize KPIs for cancellations, waiting time, and undelivered items, and implement models that improve order accuracy and speed. Build and manage an analytical framework and unified reporting, identify bottlenecks through deep-dive data analysis, and scale best practices across markets.
Location: Milan
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Coordinate regional Partner Ops initiatives in alignment with global projects (e.g., picker accounts, Wait for Assembly).
  • •Enable local teams to hit operational targets on key metrics like IND (Item Not Delivered, Cancellations, and Waiting Time).
  • •Strategize and implement picking excellence models to improve order accuracy and speed.
  • •Launch initiatives to reduce costs for big orders and improve bundling in line with global programs.
  • •Design and own the QC analytical framework, unified reporting, and improvement plans derived from bottleneck analysis.

Pay and Benefits

Salary: EUR 36,800 - 46,000 annually

Key Requirements

  • •3+ years of experience in Operations, Logistics, or Project Management, ideally within Quick Commerce.
  • •Proficiency in SQL and advanced Excel, including building dashboards and interpreting data.
  • •Execution-focused operational mindset with comfort in store operations or courier behavior.
  • •Ability to build frameworks/processes to automate, scale, drive adoption, and measure new processes.
  • •Proven ability to influence cross-functional, multicultural stakeholders; fluency in English.
Experience:3+ yearsQuick commerceOperationsLogisticsProject management
Skills:Execution-focusedAnalytical rigorProcess orientationStakeholder managementCross-functional influence
Languages:English
Tech Stack:SQLExcel

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
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