Customer Success Manager

DataDog
Seoul
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Relationship-building","Negotiation","Problem-solving","Customer-focused"]

A Customer Success Manager who partners with the sales team to onboard customers, nurture relationships, and drive growth across existing accounts through on-boarding, upsell, and cross-sell while advocating for the customer. Builds trust, monitors usage trends, reduces renewal risk, and collaborates with Support, Product, Finance, and Legal to maximize value of the Datadog solution.

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FursaFursa
DataDog
DataDog
5 months ago

Customer Success Manager

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 59 minutes agoStatus: Live

Job Summary

A Customer Success Manager who partners with the sales team to onboard customers, nurture relationships, and drive growth across existing accounts through on-boarding, upsell, and cross-sell while advocating for the customer. Builds trust, monitors usage trends, reduces renewal risk, and collaborates with Support, Product, Finance, and Legal to maximize value of the Datadog solution.
Location: Seoul
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Partner with the sales team to ensure smooth transition and onboarding experience
  • •Proactively build relationships with customers to create mutual trust
  • •Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts
  • •Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively
  • •Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates

Pay and Benefits

Perks:RsusEspp

Key Requirements

  • •5+ years of experience in a customer account facing role
  • •strong communication with attention to detail and relationship-building
  • •ability to negotiate contract terms and overcome pricing objections for up-sell/cross-sell
  • •customer-minded with focus on delivering value and measurable impact
  • •experience collaborating across cross-functional teams to enable customer success
Experience:5+ yearsSaaS
Skills:CommunicationRelationship-buildingNegotiationProblem-solvingCustomer-focused
Languages:English
Tech Stack:MEDDICCommand of the MessageDatadogSaaSCloud

Company Brief

DataDog
Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2010
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn