3 months ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

A Customer Success Manager who partners with the sales team to onboard customers, nurture relationships, and drive growth across existing accounts through on-boarding, upsell, and cross-sell while advocating for the customer. Builds trust, monitors usage trends, reduces renewal risk, and collaborates with Support, Product, Finance, and Legal to maximize value of the Datadog solution.

Location: Seoul

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Partner with the sales team to ensure smooth transition and onboarding experience
•Proactively build relationships with customers to create mutual trust
•Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts
•Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively
•Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates

Pay and Benefits

Perks:RsusEspp

Key Requirements

•5+ years of experience in a customer account facing role
•strong communication with attention to detail and relationship-building
•ability to negotiate contract terms and overcome pricing objections for up-sell/cross-sell
•customer-minded with focus on delivering value and measurable impact
•experience collaborating across cross-functional teams to enable customer success

Experience:5+ yearsSaaS

Skills:CommunicationRelationship-buildingNegotiationProblem-solvingCustomer-focused

Languages:English

Tech Stack:MEDDICCommand of the MessageDatadogSaaSCloud

Company Brief

DataDog

Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2010

Glassdoor: 4.1

Website LinkedIn

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DataDog

3 months ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Location: Seoul

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Partner with the sales team to ensure smooth transition and onboarding experience
•Proactively build relationships with customers to create mutual trust
•Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts
•Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively
•Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates

Pay and Benefits

Perks:RsusEspp

Key Requirements

•5+ years of experience in a customer account facing role
•strong communication with attention to detail and relationship-building
•ability to negotiate contract terms and overcome pricing objections for up-sell/cross-sell
•customer-minded with focus on delivering value and measurable impact
•experience collaborating across cross-functional teams to enable customer success

Experience:5+ yearsSaaS

Skills:CommunicationRelationship-buildingNegotiationProblem-solvingCustomer-focused

Languages:English

Tech Stack:MEDDICCommand of the MessageDatadogSaaSCloud

Company Brief

DataDog

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2010

Glassdoor: 4.1

Website LinkedIn