Technical Customer Service Specialist

Eaton
Norway
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: certificationSkills: ["Customer focus","Project management","Communication","Problem-solving","Multi-tasking"]

Manage technical and project inquiries for EX power distribution systems and configured products for the Nordics region, with a focus on the Norwegian offshore market. Specify and quote EX distribution panel offers, provide hazardous-area technical support, coordinate orders in SAP, and align delivery planning with CEAG factories. Partner with internal teams and customers to deliver timely, quality-approved solutions, maintain SAP master data, and support Field Sales with proactive case management.

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Eaton
Eaton
4 days ago

Technical Customer Service Specialist

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Last checked: 1 day agoStatus: Live

Job Summary

Manage technical and project inquiries for EX power distribution systems and configured products for the Nordics region, with a focus on the Norwegian offshore market. Specify and quote EX distribution panel offers, provide hazardous-area technical support, coordinate orders in SAP, and align delivery planning with CEAG factories. Partner with internal teams and customers to deliver timely, quality-approved solutions, maintain SAP master data, and support Field Sales with proactive case management.
Location: Norway
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Specify and quote offers for EX distribution panels and ensure enquiries, quotations, and orders follow Eaton trade policies and internal processes.
  • •Provide technical support for hazardous-area electrical equipment, including control and distribution products.
  • •Enter product orders in SAP and coordinate deliveries of products with CEAG factories.
  • •Collaborate with internal teams (technical, quality, operations) and customers to solve problems and deliver customer-approved solutions within required timelines.
  • •Maintain SAP system and master data, prepare standard reports, and support Field Sales through proactive case management.

Pay and Benefits

Perks:Health InsurancePensionRemote Work

Key Requirements

  • •Certificate in Electrical engineering or comparable electrical education.
  • •5 years of relevant work experience.
  • •Extensive experience in a customer-oriented role.
  • •Strong project management, communication, and problem-solving skills.
  • •Good computer skills, including SAP, MS Office, MS Excel, and a CRM system.
Experience:5+ years
Education:Certification / Diploma in Electrical engineering
Skills:Customer focusProject managementCommunicationProblem-solvingMulti-tasking
Languages:NorwegianEnglish
Tech Stack:SAPMS OfficeMS ExcelCRM

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn